Mentorship Program Lead

Indigo Research; United States; Remote; USD 60,000 - 90,000; Full time

Job summary

Indigo Research in the United States is seeking an Operations lead to oversee mentor programs and optimize KPI tracking. You will manage end-to-end student journeys across Explorer, Researcher, and Innovator tiers, resolve conflicts, and drive automated workflows to improve publications and competition outcomes.

The role focuses on stakeholder coordination, program quality, and ensuring adherence to academic integrity and policy standards in a dynamic educational environment.

Qualifications

• 3-5 years in education, mentoring, or youth development.
• At least 2 years of direct team leadership experience.
• Familiarity with academic writing, citations, and the journal publication process.
• Knowledge of international education systems and US/UK college admissions.
• Proficiency with Google Workspace, Microsoft Office, and CRM tools.
• Advanced English and strong de-escalation skills.

Responsibilities

• Oversee mentor operations leads and coordinator to ensure KPI tracking and efficient mentor allocation.
• Manage end-to-end student journeys for Explorer, Researcher, and Innovator programs.
• Serve as escalation contact for students, families and mentors to resolve conflicts.
• Implement plans to raise student success in publications and competitions.
• Analyze operational data and NPS to identify gaps and automate workflows.
• Coordinate with Academic and Scientific Review Committees on AI policies and integrity.

Skills

Team leadership

Academic writing

Education systems

CRM tools

Tools

Google Workspace

Microsoft Office

CRM tools

Job description

Responsibilities

• Oversee Mentor Operations Lead and Junior Operations Coordinator to ensure KPI tracking and efficient mentor allocation
• Manage end-to-end student journeys for Explorer, Researcher, and Innovator program tiers
• Act as the primary escalation contact for students, families, and mentors to resolve conflicts
• Implement outcome plans to increase student success rates in publications and competitions
• Analyze operational data and NPS to identify service gaps and implement automated workflows
• Coordinate with Academic and Scientific Review Committees on AI policies and academic integrity

Requirements

• 3-5 years of experience in education, mentoring, or youth development
• At least 2 years of experience directly overseeing teams
• Familiarity with academic writing, citation standards, and the journal publication process
• Knowledge of international education systems and US/UK college admissions
• Proficiency in Google Workspace, Microsoft Office, and CRM tools
• Advanced English proficiency and strong de-escalation skills

About the Company

Indigo Research transforms the education landscape by pairing high school students with research mentors to complete and publish research projects, cultivating the next generation of scholars.