Mental Hygiene Program Evaluation Specialist 2

NYS Office for People With Developmental Disabilities; New York (NY); On-site; USD 80,000 - 98,000; Full time

Benefits offered by this job

Thirteen paid holidays

Paid vacation leave

Paid sick leave

Professional development and training

Job summary

NYS Office for People With Developmental Disabilities is seeking a QM Systems Coordinator to ensure high-quality services. The role involves collecting, reviewing, and analyzing data on programmatic services, producing management reports, and recommending improvements.

You will develop QM data collection tools and work 50% of the time in Brooklyn and 50% in Staten Island. Requirements include a bachelor’s degree with two years of program evaluation experience; master’s degree can substitute for

Qualifications

• Bachelor's degree required with two years of professional program evaluation experience in human services.
• Master's degree can substitute for one year of experience.
• Experience designing and using data collection instruments and reporting.
• Familiarity with accreditation and regulatory requirements is a plus.

Responsibilities

• Collect, review, and analyze data to ensure quality of services across Brooklyn and Staten Island DDSOs.
• Produce and evaluate management statistical reports; recommend improvements.
• Develop and modify QM data collection systems and instruments.
• Coordinate incident data entry, tracking, and quarterly reviews.
• Monitor and ensure completion of corrective actions within 60 days.
• Travel up to 50% to Brooklyn and Staten Island locations.

Skills

Data analysis

Report writing

Training delivery

Communication

Education

Bachelor's degree in human services or related field

2 years program evaluation experience

Tools

IRMA

TABS

Excel

DropBox

Job description

Duties Description

The Office for People with Developmental Disabilities (OPWDD) provides high-quality, person-centered services, support and advocacy to approximately 130,000+ individuals with developmental disabilities in New York State. We are guided in our interactions with the people we serve and each other by compassion, dignity, diversity, excellence, and honesty.

Duties Description

The Office for People with Developmental Disabilities (OPWDD) provides high-quality, person-centered services, support and advocacy to approximately 130,000+ individuals with developmental disabilities in New York State. We are guided in our interactions with the people we serve and each other by compassion, dignity, diversity, excellence, and honesty. The MHPES 2 (QM Systems Coordinator) will report to the SOO Director and the Director of Quality Management. The incumbent will be responsible for ensuring quality of services provided by the DDSO by collecting, reviewing, and analyzing data related to programmatic services. The incumbent will also produce and evaluate management statistical reports; and recommend programmatic improvements based on their analysis. The incumbent will develop and modify QM data collection systems and instruments. The incumbent will be required to be physically present at Brooklyn DDSO 50% and Staten Island DDSO 50%.

• Assists the QM Department with trend analysis reports, and maintaining the internal data collection systems for IR, QM Coordination, SODs, POCAs, Family Care, and Site Visits, for Brooklyn and Staten Island.
• Back-up IRMA entry duties in Brooklyn and Staten Island, and duties pertaining to email notifications of incident initial protections.
• Back-up to the TABS Coordinator of Brooklyn and Staten Island.
• Complete mid-way IR process for Brooklyn and Staten Island (collect and analyze all incident documents via a drop-box, update IR excel data system, upload CAPs documents, alert DDPS2 of need for final closure).
• Completes first-level closure of all incidents in IRMA for Brooklyn and Staten Island.
• Completes IRMA data entry for Brooklyn and Staten Island.
• Completes QM monthly data reports for Brooklyn and Staten Island, to be distributed to Operations with subsequent monthly meetings to explain the data reports.
• Conducts incident tracking meetings with Treatment Team Leaders and Residential Managers in Brooklyn and Staten Island, to discuss quantitative and qualitative data pertaining to incidents on a bi-weekly basis.
• Conducts trainings in respective areas.
• Expected to be present in each borough 50% every bi-weekly period.
• Monitor to ensure that all Incident Review Corrective Action Plans are completed and uploaded within 60 days.
• Responsible for maintaining the IR excel data system.
• Review and approve all Agency Minor Notable Investigation 149 Reports in Brooklyn and Staten Island.
• Additional tasks as determined by the QM Director.
• Travel 50%.

LinkedIn:https://www.linkedin.com/company/nys-office-for-people-with-developmental-disabilities/posts/?feedView=all

Minimum Qualifications

Promotion:

One year of permanent competitive or 55-b/55-c service as a Mental Hygiene Staff Development Specialist 1 and reachable on the current Civil Service list.

Open Competitive:

A bachelor's degree and two years of professional program evaluation experience* in a human services setting**, which includes the design, modification, and/or utilization of data collection instruments and processes; conducting analysis; and the preparation of reports and other documents; all for the purposes of assessing program operations, improving program effectiveness and efficiency, and informing future program development.

Substitution: A master's or higher-level degree can be substituted for one year of non-supervisory experience.

• Qualifying program evaluation experience includes the following activities: determining or assisting in the determination of appropriate performance indicators for a program or organization; reviewing organizational performance to determine the level of compliance with the standards of oversight agencies; leading, facilitating, or participating in root cause analysis, failure mode and effect analysis, and performance improvement projects; designing and/or using existing outcome measurement instruments and processes; collecting, aggregating and analyzing data and presenting the results of the effort in reports and other documents; designing, modifying, and/or analyzing the results of client satisfaction surveys; collecting and maintaining monthly and quarterly data for regulatory bodies such as the Joint Commission; leading and/or participating in accreditation reviews and survey-readiness activities; and investigating critical incidents to identify deficiencies, patterns and trends, and in order to recommend remedial actions.
• Non-qualifying program evaluation experience includes, but is not limited to, conducting assessments of individual clients' needs, evaluating individual clients' outcomes, or administering psychological tests to individual clients; non-professional-level experience (e.g. secretarial or administrative support activities, even if the experience is gained in a qualifying program evaluation unit); or experience in which program evaluation responsibilities did not represent the preponderance of your duties (e.g., experience supervising or managing a clinical program area, in which you evaluated the effectiveness of your own program or used the reports and/or data prepared by program evaluation staff to improve day-to-day operations).
• A human services setting is considered to be any organization or institution that provides direct care or support services for individuals, families, or groups in a hospital, psychiatric hospital, psychiatric clinic, community mental health clinic, nursing or rehabilitation facility, correctional facility, intermediate care facility, institutional or school setting, or community based residential and/or day program.

Transfer:

Candidates must have one year of permanent competitive or 55-b/c status in the posted title and be eligible for lateral transfer; OR be eligible to transfer via Section 70.1, 70.4, or 52.6 of Civil Service Law. The transfer cannot be a second consecutive transfer resulting in an advancement of more than two salary grades.

To determine if your current Civil Service title is eligible for transfer to this title, visit the Career Mobility GOT-IT website: https://careermobilityoffice.cs.ny.gov/cmo/gotit/index.cfm.

Additional Comments

Please note this position covers 2 locations:

Brooklyn DDSO;718 Vandalia Ave, Brooklyn, NY 11239 &

Staten Island DDSO;930 Willow brook Rd, Bldg. 12G

Staten Island, NY 10314

This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS). HELPS Program titles may be filled via a non-competitive appointment. This means that you do not need to take an exam to qualify, but you do need to meet the minimum qualifications of the title.

At a future date (within one year of permanent appointment), employees hired under NY HELPS are expected to have their permanent non-competitive employment status converted to permanent competitive status. You will not have to take an exam to gain permanent competitive status.

• Please note that starting salary for this title reflects the downstate adjustment. Posted Hiring Salary includes the sum of the statutory hiring rate for Grade 18 ($69,964) and Downstate Adjustment ($4,150). Downstate Adjustment is added to the job rate ($88,970).
• If you are currently a New York State employee serving in a permanent competitive qualifying title and eligible for a transfer via Section 70.1 of the Civil Service Law, you may be appointed to this title as a permanent competitive employee.
• The assignment of PS&T employees will be made in accordance with any agreed upon Memorandum of Understanding between PEF and the local DDSO regarding the posting of job vacancies.
• Preference will be given to OPWDD employees impacted by closures. If you are being impacted by closure, please indicate this on your resume.
• All OPWDD employees must be eligible and maintain eligibility for full and unconditional participation in the Medicare and Medicaid programs. Continued employment will depend on maintaining eligibility.
• If you are employed by state government you may be able to receive loan forgiveness under the Public Service Loan Forgiveness Program (PSLF). The PSLF Program forgives the remaining balance on Direct Loans after 120 qualifying monthly payments have been made under a qualifying repayment plan while working full-time for a qualifying employer. For more information on PSLF, please visit www.studentAid.gov/publicservice.
• Employees on long term leave can bid on positions but must be able to report to work within fourteen (14) days and be able to perform the essential functions of their positions with or without reasonable accommodation (RA).
• If an employee or job applicant believes that they need a reasonable accommodation, they should contact the Reasonable Accommodation Unit at [phone] or email [e-mail] to obtain information and RA forms.
• Savings programs such as the U.S. Savings Bond and the College Savings Plan.
• Voluntary pre-tax savings programs such as Health Care Spending Account and the Dependent Care Advantage Account offer employees options to pay for uncovered health care expenses or dependent care expenses.
• Access to the Employee Assistance Program (EAP) an assessment and referral service that connects employees with local service providers and support services to address their personal needs.
• Life insurance and Disability insurance.
• The New York State Deferred Compensation Plan is a voluntary retirement plan that offers employees the option to invest a part of their salaries for retirement on a tax-deferred basis.
• Paid Holidays and Leave:

• Thirteen (13) paid holidays each year.
• Thirteen (13) days of paid vacation leave initially.
• Five (5) days paid personal leave each year.
• Thirteen (13) days of paid sick leave each year (PEF/CSEA), which may carry over from year to year.
• Up to three (3) days professional leave each year to participate in professional development events.

• Health Care Coverage:
• Paid Parental Leave:
• Retirement Program:
• Professional Development and Education and Training:
• OPWDD is an Equal Opportunity/Affirmative Action employer dedicated to creating and sustaining a culture of inclusion. We believe that we are most effective in managing and improving our service system with a diverse team of employees. With such a large workforce, we rely on the collective individual differences, life experiences, knowledge, self-expression, ideas and talent that our employees bring to their work. This speaks to our culture and is a key part of our successes. As we continuously recruit people for our team, we welcome the unique contributions that applicants bring in terms of their education, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, color, religion, disability, sexual orientation and beliefs.

***All people with disabilities are encouraged to apply.***