Mental Health Outpatient Program Administrator

Psychiatric Medical Care; Collierville (TN); On-site; USD 99,000 - 121,000; Full time

Benefits offered by this job

Dental coverage

Vision coverage

Medical coverage

401(k) matching

Paid Time Off

Education support

Employee Assistance Program

Referral bonus program

Monday–Friday schedule

No weekends

No on-call

Job summary

Psychiatric Medical Care in Collierville, TN is seeking a Mental Health Outpatient Program Administrator to supervise staff and ensure high-quality adolescent care. You will evaluate performance, recruit staff, and provide community education to raise awareness of the program.

The role directs and coordinates activities to ensure clinical and operational outcomes meet budgeted expectations, with a focus on compliance and patient-centered care.

Qualifications

• Master’s degree preferred.
• RN licensure.
• Licensed Therapist.
• Experience with adolescents preferred.
• Management experience preferred.
• Proficient with Windows PC, Word, Excel, PowerPoint, and EMR.
• Experience communicating with physicians.
• Understanding of behavioral healthcare.
• Strong problem solving, conflict resolution, and team-building skills.
• Ability to work independently and with multiple disciplines.
• Excellent oral and written communication skills.

Responsibilities

• Supervise Program Therapist and Office/Patient Coordinator.
• Ensure program operates within regulations and meets budgeted expectations.
• Coordinate schedules with psychiatrists to support the treatment team.
• Provide community education and outreach for the adolescent outpatient program.
• Ensure patient care quality and operational outcomes meet targets.

Skills

Adolescent experience

Management experience

Communication

Conflict resolution

Problem solving

Team collaboration

Education

Master's degree preferred

RN licensure

Licensed Therapist

Tools

Windows PC

Microsoft Word

Excel

PowerPoint

Electronic Medical Records

Job description

Salary: Up to $110,000 based on experience

Patient Population: Adolescents

Location: Onsite- Collierville, TN. Must live in the greater Memphis area to be able to commute each day to the clinic.

Hours: Mon-Fri 8am-4:30pm

Why work with Embrace U?

At Embrace U, we strive to maintain a culture of kindness and accountability. We embrace diversity, inclusion, and provide team member support. We encourage everyone at Embrace Health to have a healthy work-life balance and bring their authentic selves to work every day. We also offer a variety of development programs, flexible work hours, and family-friendly benefits to all employees:

• Low cost Dental, Vision, and Medical
• Matching 401(k)
• Paid Time Off
• Support for furthering education
• Employee Assistance Program
• Referral Bonus Programs
• Monday-Friday
• No weekends
• No on-call

• The Mental Health Outpatient Program Administrator ensures that the partial hospitalization and intensive outpatient psychiatric program meets Psychiatric Medical Care’s (PMC) standards. Supervisor of the program staff, the Program Administrator's responsibilities include evaluating staff performance, recruiting and screening new staff and providing community education to create awareness of the program. Must have a proven ability in conflict resolution and effective problem solving. The Program Administrator directs and coordinates the activities of staff to ensure quality patient care. They are responsible for clinical and operational outcomes meeting/exceeding budgeted expectations.

• Care – Provide the best possible patient Care
• Compliance – Ensure the program operates within all regulations
• Community – Become a wonderful addition to your local Community

Care

All employees are expected to provide the best possible patient care.

1. Ensure a caring and congenial environment which is necessary for healing.
2. Ensure completion of initial intake of potential patient is completed accurately.
3. Participate in staffing as needed and pass on relevant information to other members of the treatment team to facilitate patient success.
4. Ensure patient treatment plan is completed accurately.
5. Ensure triple check required of therapist documentation prior to billing is performed accurately.
6. Keep in contact with Vice President of Operations and inform them in a timely manner of anything that might impact the patients or Embrace U.
7. Ensure preparation for doctor’s day and required information.
8. Coordinate schedules with psychiatrist to ensure participation with treatment team.
9. Demonstrate knowledge of mental health assessment for adolescents, case management and behavioral health disorders.
10. Delegate as needed to ensure continuity of care and deadlines are met.
11. Responsible for ensuring operational outcomes are meeting/exceeding budgeted expectations.

Compliance

1. Ensure all rules associated with the federal government are followed.
2. Be prepared for surveys by regulatory groups.
3. Provide evaluations and documentation per guidelines.
4. Keep up to date on all training obligations.
5. Ensure all forms are signed and completed appropriately.
6. Respond to inquiries on a timely basis and provide further referrals and follow up as necessary.
7. Provide reports as requested by the Vice President of Operations.

Community

1. Participate in community events.
2. Provide community education on a weekly basis and ensure the community is aware of the adolescent outpatient program.
3. Keep up to date community education contacts.
4. Participate in customer service training as it relates to community integration.

Requirements

• Education: Master’s degree preferred
• Licensure: RN or licensed Therapist
• Certification: Must meet any applicable state certification standards.
• Experience: Experience working with adolescents preferred. Management experience preferred.
• Must have proficiency using a PC in a Windows environment, including Microsoft Word, Excel, Power Point and Electronic Medical Records
• Experience communicating & working closely with Physicians
• Understanding and experience in behavioral healthcare
• Demonstrated skill in utilization management and review systems
• Ability to work independently and collaboratively with multiple disciplines
• Demonstrated skill in problem solving, consensus building, conflict resolution, advocacy, and team building
• Ability to accomplish work objectives where few precedents or guidelines currently exist
• Excellent oral and written communication skills

Working Conditions

Incumbent will be exposed to virus, disease, infection from patients.

Physical Requirements

While performing the duties of this job, the employee is regularly required to talk and hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. This position required intermittent physical activity, including standing, walking, bending, kneeling, stooping and crouching as well as lifting, driving and supporting patients.

Direct Reports

This position supervises the Program Therapist and Office and Patient Coordinator.