Mental Health Crisis Worker (Mobile and Walk-In)

Ottawa County - Michigan; Holland Charter Township (MI); On-site; USD 40,000 - 52,000; Full time

Job summary

Ottawa County Community Mental Health is seeking a qualified professional to deliver Mobile Crisis Response and Walk-in Crisis Services in Ottawa County, Michigan. This full-time role supports crisis intervention, assessment, brief therapy, safety planning, and referrals, with some on-call responsibilities and travel to other county locations as needed.

The position operates Monday–Friday, 11:00am–7:00pm, at 347 Hoover Blvd, Holland, MI 49423, and is grant-supported through September 30, 2031,

Qualifications

• Master's or Bachelor's degree in a human services field; licensure or relevant behavioral health experience.
• Completion of MDHHS crisis-services training within 6 months of hire.
• Possession of a valid Michigan driver's license.

Responsibilities

• Respond to behavioral health crises in office or two-person mobile response.
• Monitor safety and coordinate with emergency services.
• De-escalate crises and plan for safety and crisis stabilization.
• Provide clinical assessment, brief therapy, crisis stabilization, and case management.
• Provide referrals and community education about CMH services.
• Maintain accurate documentation and participate in meetings and trainings.

Skills

DSM-5 knowledge

Assessment tools LOCUS/CAFAS/C-SSRS

Crisis de-escalation

Michigan Mental Health Code

Dual diagnosis interventions

Agency processes & QA

Client engagement

Verbal & written communication

Supervision & collaboration

Education

Master's or Bachelor's in human services

Licensed or eligible in relevant field

Tools

Driver's license

Job description

Please note: Ottawa County Community Mental Health is currently transitioning to an independent authority. As of January 1, 2027, this position will be a part of Ottawa County Community Mental Health Authority.

This is a professional position responsible for providing Mobile Crisis Response and Walk-in Services for individuals and families in Ottawa County. Using a team approach, this position provides crisis intervention services to individuals and families, including risk assessment, de-escalation of crisis, crisis and safety planning, psychoeducation, and referrals to community resources.

This is a float position with some flexibility in scheduling to meet service requirements. As part of crisis services, some on-call hours may be required.

This position is supported by grant funding. The grant period is expected to end September 30th, 2031. Continued employment beyond the current grant period is contingent upon the availability of continued grant funding and/or other organizational funding. The position may end if additional funding is not identified.

This is a full-time, benefited position working at 347 Hoover Blvd. Holland, MI 49423. The schedule is Monday - Friday, 11:00am - 7:00pm. Some travel to other county locations, as needed. The essential functions of this position include, but are not limited to, the following:

1. Responds directly to behavioral health crisis either in an office setting or in two-person mobile response.
2. Monitors safety of response environment and coordinates with other emergency services as necessary.
3. Engages with consumers and their natural supports, as appropriate, to de-escalate crisis, identify appropriate services or supports, plan for safety and ongoing crisis stabilization, and collaborates to address barriers and risks to recovery.
4. Provides quality direct consumer care encompassing clinical assessment, brief therapy, crisis stabilization, treatment planning, and case management as appropriate.
5. Provides consultation to other agencies regarding services and mental health issues of consumers and referrals.
6. Provides community education regarding mental health issues and CMHOC services.
7. Collaborates effectively and efficiently with other community agencies.
8. Maintains all agency paperwork and clinical record documentation in an accurate and timely fashion.
9. Attends and participates in agency meetings as well as program-specific team meetings and required trainings.
10. Coordinates efforts with CIT Team Manager and stakeholders.
11. Performs other duties as assigned.

Master's or bachelor's degree in a human services field with licensure OR relevant Behavioral Health services experience; a minimum of 1 year for those with a master's degree and a minimum of 2 years for those with a bachelor's degree and including 1 year of experience treating or working with children, adolescents, and families in a Behavioral Health clinical, educational, or crisis intervention setting.

Required Training:

Applicants must have completed or be able to complete all MDHHS-required training necessary to provide crisis services to all populations within 6 months of hire. Department on-boarding process supports meeting this requirement.

Licenses and Certifications:

Possession of a valid Michigan driver's license is required to navigate throughout service area.

Required Knowledge and Skills:

1. Working knowledge of DSM 5 and the ASAM criteria; working knowledge of assessment tools such as LOCUS, CAFAS, and C-SSRS.
2. Ability to maintain calm professionalism while serving individuals and families in crisis.
3. Working knowledge of the Michigan Mental Health Code
4. Thorough working knowledge of assessment and interventions for consumers dually diagnosed with mental illness and substance abuse disorders; flexibility in the selection of appropriate interventions for each consumer.
5. Good understanding of agency processes, procedures, and quality assurance principles.
6. Ability to engage consumers easily; excellent interpersonal communication skills.
7. Excellent verbal and written communication skills.
8. Ability to participate with and accept clinical and administrative supervision.

Physical Requirements:

Must be able to perform essential job functions with or without reasonable accommodations, including, but not limited to, visual and/or audiological appliances and devices to increase mobility.

Working Conditions:

Work may be performed in a normal office environment and in community settings such as homes, schools, etc.

Disclaimer:

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

Ottawa County is an Equal Opportunity Employer.