Mental Health Case Manager

Therapeutic Health Services; Seattle (WA); On-site; USD 39,000 - 41,000; Full time

Benefits offered by this job

Are offered to all Full-Time & Part-?

Employer paid medical/dental/vision

Employer paid life insurance

12 accrued vacation days

12 days sick leave accrual

Mental Health Day

1 Personal Day

12 Paid Holidays

Flexible Spending Plan

403(b) Retirement plan

Employee Assistance Program

Training Allowance/License Reimburse

Second Chance Employer

Job summary

Therapeutic Health Services provides compassionate behavioral health services across Puget Sound since 1972. THS seeks a WA-certified Peer Counselor to support the AOT program, offering peer recovery services, outreach, and resource coordination to patients in recovery journeys.

You will document progress in the EMR, help patients access housing, transportation, and daily living supports, and collaborate with the supervisor to meet treatment goals. A valid WA driver’s license is required.

Qualifications

• Minimum high school diploma or GED and continuing education in related field, and at least 3 years’ experience as a WA State certified Peer counselor.
• WA State Peer Counselor Certification required.
• WA State Agency Affiliated Counselor credentials required.
• WA State Driver’s License and a clean driving record.
• Experience in utilizing an electronic medical record system, and extensive knowledge of community resources and ability to facilitate/coordinate access to those resources.

Responsibilities

• 1. Provides all appropriate and approved peer recovery support services to patients referred or enrolled in the AOT program.
• 2. Provide outreach and engagement services to complete initial engagement and maintain retention in treatment services, especially for patients who have difficulty engaging in treatment.
• 3. Assist patients with obtaining needed resources and support through care coordination and case management services through advocacy. Examples of resources and support including housing, daily living activities, transportation, basic needs, financial planning, vocational needs, additional behavioral health needs, etc.
• 4. As a role model for recovery, assist patients in developing and moving forward with their recovery goals. Document peer-related goals, objectives, and interventions in patient’s EMR treatment plan in a timely and complete manner.
• 5. Provide interventions and de-escalation assistance, when necessary.
• 6. Provide a positive, empathetic, and non-judgmental treatment setting to all patients.
• 7. Utilizes agency-provided vehicle to provide outreach services to AOT patients and transport patients to and from approved resources and services within the community.
• 8. Always maintains patient confidentiality.
• 9. Documents all services and interventions provided into individual patient electronic medical record (EMR) in a timely manner.
• 10. Submit any required documentation and paperwork to supervisor and/or manager in a timely manner, per AOT contract requirements.
• 11. Attends ITA and AOT court hearings, as assigned.
• 12. Provide care coordination efforts with internal and external providers to assist patients in achieving their treatment plan goals and objectives.
• 13. Other duties as assigned.

Skills

Peer recovery support

Engagement outreach

Care coordination

EMR documentation

De-escalation

Confidentiality

Resource navigation

Transportation coordination

Education

High school diploma or GED

WA State Peer Counselor Certification

WA State Agency Affiliated Counselor credentials

WA Driver’s License

EMR system experience

Job description

Description

About Us:

Across nine locations throughout the Puget Sound region, Therapeutic Health Services (THS) has provided compassionate, evidence-based behavioral health services since 1972. We are dedicated to expanding access to care, serving underserved communities, and improving lives through high-quality treatment and trauma-informed, person-centered care.

Schedule: Monday-Friday 8:30am to 5:00pm

Reports to: Mental Health Counselor Supervisor

Pay: $28.61 - $29.75 per hour

DETAILED SUMMARY

Work with their peers served within the Assisted Outpatient Treatment program (AOT). Using their own life experiences, they provide individual and group support, encouragement, and resources to SUD and/or MH patients to develop and navigate their pathways to recovery. Provides patient services/activities that promote recovery, self-advocacy, development of natural supports, and maintenance of community living skills.

ESSENTIAL DUTIES & RESPONSIBILITIES

1. Provides all appropriate and approved peer recovery support services to patients referred or enrolled in the AOT program.

2. Provide outreach and engagement services to complete initial engagement and maintain retention in treatment services, especially for patients who have difficulty engaging in treatment.

3. Assist patients with obtaining needed resources and support through care coordination and case management services through advocacy. Examples of resources and support including housing, daily living activities, transportation, basic needs, financial planning, vocational needs, additional behavioral health needs, etc.

4. As a role model for recovery, assist patients in developing and moving forward with their recovery goals. Document peer-related goals, objectives, and interventions in patient’s EMR treatment plan in a timely and complete manner.

5. Provide interventions and de-escalation assistance, when necessary.

6. Provide a positive, empathetic, and non-judgmental treatment setting to all patients.

7. Utilizes agency-provided vehicle to provide outreach services to AOT patients and transport patients to and from approved resources and services within the community.

8. Always maintains patient confidentiality.

9. Documents all services and interventions provided into individual patient electronic medical record (EMR) in a timely manner.

10. Submit any required documentation and paperwork to supervisor and/or manager in a timely manner, per AOT contract requirements.

11. Attends ITA and AOT court hearings, as assigned.

12. Provide care coordination efforts with internal and external providers to assist patients in achieving their treatment plan goals and objectives.

13. Other duties as assigned.

Requirements

EDUCATION, EXPERIENCE, TRAINING, & HIRING REQUIREMENTS

1. Minimum high school diploma or GED and continuing education in related field, and at least 3 years’ experience as a WA State certified Peer counselor.

2. WA State Peer Counselor Certification required.

3. WA State Agency Affiliated Counselor credentials required.

4. WA State Driver’s License and a clean driving record.

5. Experience in utilizing an electronic medical record system, and extensive knowledge of community resources and ability to facilitate/coordinate access to those resources.

PHYSICAL REQUIREMENTS

The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this position:

1. Frequently required to stand or sit for long periods of time; traverse; use grasp, handle, or feel; balance; bend and reach; and communicate.

2. Frequently use a computer and telephone, and other standard office equipment.

4. Frequently required to lift and/or move up to 25lbs.

5. Occasionally required to climb ladders, stoop, kneel, squat, crouch, or crawl.

WORKING CONDITIONS

The work environment characteristics described below are representative of those an employee encounters while performing the essential functions of this job:

1. Frequently exposed to indoor non-weather conditions within a fast-pace office environment.

2. The noise level is frequently in the moderate to quiet ranges.

3. Pet-friendly work environment.

Benefits:

• Are offered to all Full-Time & Part-Time staff.
• Employer paid medical/dental/vision insurance packages.
• Employer paid life insurance.
• 12 accrued vacation days for year one, up to 20 days in subsequent years.
• 12 days sick leave accrual per year.
• Mental Health Day.
• 1 Personal Day.
• 12 Paid Holidays.
• Flexible Spending Plan.
• 403(b) Retirement plan.
• Employee Assistance Program.
• Training Allowance/License Reimbursement.
• We are also a Second Chance Employer.

Equal Employment Opportunity Statement

Qualified individuals must be able to perform the essential functions of the position with or without reasonable accommodation. Accommodations may be provided in accordance with applicable federal and state laws. We are an Equal Opportunity Employer and value diversity in our workforce.