Mendix Platform Support Engineer

Mendix; Los Angeles (CA); On-site; USD 110,000 - 130,000; Full time

Benefits offered by this job

Health and wellness benefits

Professional development opportunities

Collaborative work environment

Job summary

Mendix, part of Siemens Digital Industries Software, is hiring an Application Support Engineer in Los Angeles, CA. This role is crucial for managing customer issues and ensuring the optimal use of the low-code platform. Candidates should possess strong technical and problem-solving skills, with a degree in Information Systems or related fields.

Responsibilities include troubleshooting issues, coordinating with various teams, and maintaining customer satisfaction. A range of benefits is offered along with a competitive salary of $110,000 to $130,000.

Qualifications

• Strong technical competence and excellent interpersonal skills.
• Proven written and verbal communication skills.
• Aptitude for technology and problem-solving.
• Highly organized and adaptable in managing multiple tasks.

Responsibilities

• Manage and resolve customer issues with the Mendix platform.
• Conduct technical troubleshooting and analysis.
• Communicate effectively with stakeholders for product improvement.
• Autonomously make decisions to enhance customer experience.
• Prioritize tasks based on severity and business impact.
• Manage customer expectations while adhering to SLAs.

Skills

Problem-Solving

Communication Skills

Technical Proficiency

Organizational Skills

Education

Bachelor of Science in Information Systems, Engineering, or Computer Science

Tools

Java

JavaScript

SQL

AWS

Azure

Kubernetes

Job description

Mendix, part of Siemens Digital Industries Software, is hiring an Application Support Engineer in Los Angeles, CA. This role is crucial for managing customer issues and ensuring the optimal use of the low-code platform. Candidates should possess strong technical and problem-solving skills, with a degree in Information Systems or related fields.

Responsibilities include troubleshooting issues, coordinating with various teams, and maintaining customer satisfaction. A range of benefits is offered along with a competitive salary of $110,000 to $130,000.