Memory Care Director

Bethesda-Senior-Living-Communities; Ellisville (MO); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

Dental Insurance

Life Insurance

HSA with Company Match

Flexible Spending Account

403(b) Plan

Paid Vacation

Sick and Holidays

Volunteer Program

Employee Assistance Program

Job summary

Bethesda Senior Living Communities is seeking a dedicated Memory Care Director to lead a dementia-focused program within our community in Missouri. You will guide care Partners, assess residents, and oversee activities, ensuring a dignified, person-centered environment.

You will oversee program budgeting, support staff training, and maintain strong relationships with residents, families, physicians, and internal teams to deliver quality care and improve outcomes.

Qualifications

• Knowledge of local, state, and federal regulatory systems for assisted living communities.
• Interpersonal skills to communicate with residents, families, physicians, emergency personnel, and staff.
• Compassionate and genuinely cares for people with dementia.
• Resident assessments and service planning experience.
• Budget analysis, review and cost control.

Responsibilities

• Lead the Memory Care program and care Partners to ensure dementia-specific care is patient-centered and compliant.
• Conduct resident assessments and develop individualized service plans.
• Maintain and monitor program budgets and costs to align with approved budgets.
• Coordinate and lead activities throughout the day to promote engagement and function.
• Provide training and coaching to the care team and support staff.
• Promote excellent customer service with open communication among residents, families, physicians, and staff.

Job description

Memory Care DirectorThe Memory Care Director plays a vital role in creating a warm, engaging, and therapeutic environment where residents living with dementia can thrive. Through compassionate leadership and a commitment to person-centered care, this position supports our Mission, Vision, and Values while enhancing the quality of life, dignity, and well-being of each resident.Benefits Include:Medical Insurance - HDHP or PPO (Full-time employees only)Vision/Dental/Life Insurance (Full-time employees only)Health Savings Account with Company Match (Full-time employees only)Flexible Spending AccountCompany matching 403(b) PlanPaid VacationPersonal, Sick and HolidaysPaid Volunteer ProgramTotal Care EAP (Employee Assistance Program)Wages on DemandThese benefits may be reduced depending on FT, PT, PRN or temporary job status. To receive certain benefits, eligible employees may be required to meet participation requirements and pay required premiums and other contributions.Bethesda Senior Living Communities reserves the right to pay a wage/salary that is lower or higher than the above posted compensation range.Essential FunctionsReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Ensures that the dignity of all residents is maintained, and that respect is shown, regardless of the nature of the interaction.Ensures care team adapts the “environment” to the individual Resident’s needs and preferences, which includes everything a Resident encounters.Ensures the care team has the knowledge, skills and attitude required to care for residents with dementia.Provides initial and ongoing training and support to the care team employees.Provides skills coaching and counseling when employee performance expectations are not met.Ensures that structure and consistency is provided to residents in their daily livesWorks with care team to design activities that are conducted throughout the day to provide a sense of usefulness, sense of pleasure, sense of success, support life roles, and encourage maintaining function. Ensures that the program is implemented by care staff.Evaluates the program utilizing quality assurance tools and customer and staff feedback.Keeps current with trends and issues related to dementia care.Uses problem solving skills to improve outcomes when expectations are being met.Conducts Resident assessments and develops an accurate, individualized service plan that is communicated to care team.Updates and maintains a care plan that is continually developed through an ongoing flow of information from the care team about individual residents.Is responsible for leading special activities that require a higher degree of knowledge, skill and understanding that may include cognitive activities, creative/expressive activities and reminiscence activities.Maintains budget control by reviewing program costs and keeping them in line with the established budget.Supports and actively participates in the program’s census building initiatives assisting Marketing in planning and support and in pointing out features and benefits of the program to prospective residents and their family members.Ensures excellent customer service by maintaining open and honest communication and ensuring residents, families, physicians and employees needs are met.Provides tours to potential residents and families and promotes the concept of care of the Memory Care Community.Maintains a supportive relationship with Internal and External customers understanding that at times family members need as much support as the resident with dementia. Supports employees by supporting them during stressful times on the job and gives them praise and recognition for a job well done.Promotes and protects Residents’ rights and is a Resident advocate.Involves the care managers in problem solving and facilitates a pro-active problem solving approach to challenging resident behaviors.Gains support of staff members by practicing good interpersonal skills.Ensures adequate daily coverage for meal service by communicating with the Culinary Services Director and/or Host/Hostess, to include taking resident orders for meals, providing drink refills according to residents’ / guests’ requests, assists with the cleaning, resetting and preparation of the dining room in-between mealtimes.Performs all other duties as assigned or required.Managerial Breadth/Scope of Job: Manages Care Partners and Medication Aides/Techs. In some larger communities may also manage Memory Care activity staff. Is responsible for the development, implementation, and ongoing program in the Memory Care Unit following our Missions and Values.Knowledge/Skills/AbilitiesKnowledgeable of local, state, and federal regulatory systems for assisted living communities.Interpersonal skills to communicate with residents, families, physicians, emergency personnel, and unit staff, internal and external customers.Compassionate and genuinely cares for people with dementiaResident assessmentsComplaint resolutionConflict resolutionIdentification of concerns and strengths of the programTraining and in-servicesTeamworkCustomer FocusRelationship managementFlexibilityIntegrityDecision making and problem solvingDemonstrates a SERVANT heart and attitude by following our Mission Statement.Education/ExperienceDegree in a related field, such as Nursing, Social Services, or Therapeutic Recreation preferred.Previous leadership experience in a specialized dementia program preferred.Knowledge of and experience with program facilitation and activity program development.Knowledge of and experience with caring for persons with dementia.Knowledgeable of the disease process, changes associated with a dementing illness and how they affect an individual’s ability to function.Demonstrates skills necessary to work effectively with an individual with dementia.Ability to read and interpret company policy and procedure manuals, operations manuals and governmental rules and regulations.Ability to perform budget analysis, review and control.Able to identify problems, collect data and use this information to solve identified problems.Certification, licensed, or registrations and certificates as defined by individual state regulations.Working Environment/Physical Requirements: Moderate physical activity required to handle objects up to 20 pounds. Must be able to bend, stoop, reach and handle bulky objects. Must be able to assist in lifting residents in excess of 100 pounds. This position requires being on call 24 hours a day and responding to emergencies in a timely manner.