Memorial Designer

Service Corporation International; Colleyville (TX); On-site; USD 32,000 - 48,000; Full time

Job summary

SCI Shared Resources, LLC in Colleyville, TX is seeking a detail‑oriented memorial design assistant to present CAD options to families, apply intake information, and develop preliminary designs for at‑need and pre‑need arrangements.

You will finalize designs, work with materials, update pricing, coordinate with vendors, and participate in daily sales huddles while maintaining professional attire and accommodating evenings/weekends.

Qualifications

• Education: High School Diploma or equivalent.
• Experience: At least one year in a support role, preferably in a customer service environment.
• Experience with data based or CAD a plus.

Responsibilities

• Present CAD design options to client families during meetings.
• Apply intake information, culture, and deceased relationship to develop preliminary designs in CAD.
• Finalize product and design decisions; update pricing in proprietary software.
• Order materials after client approval and coordinate with vendors for delivery.
• Attend daily sales huddles to review appointments and outcomes.

Skills

MS Office / Outlook

Design detail

CAD software

Prioritization

Lifting 35 lbs

Bilingual

Education

High School Diploma or equivalent

Tools

CAD software

Job description

Who we are. What we do.

We are a company committed to supporting families at difficult times. Nowhere will you find a group of caregivers and teams more passionate about the work they do or more invested in the well‑being of the families they serve. The Dignity Memorial name is a symbol of trust and a mark of excellence. As the largest provider of funeral, cemetery and cremation services in North America, we're dedicated to celebrating the life and legacy of every loved one with professionalism, compassion and attention to detail that is second to none. "SCI" refers to Service Corporation International and its affiliates.

Job responsibilities

Design preliminary Good/Better/Best options to present to client families during meetings. Apply intake information, culture, and deceased relationship to develop preliminary designs in computer automated design (CAD) software. Present CAD design options as well as product materials and color options to client during at-need Arrangement or pre-need sales meeting. Listen for client preferences, wishes, and input immediately revising design. Apply creativity and knowledge of park/crypt/mausoleum layout to enhance design. Influence product selection for a lasting memorial. Finalize product and design decisions. Update proprietary software with purchasing decision and pricing. Design final memorial and select materials. Obtain client’s design and product approval. Revise design as necessary ensuring client satisfaction. File pre-need designs according to procedures. Upon at-need approval, order product material, send memorial design to vendor, and obtain estimated delivery date. Address vendor/manufacturer questions or issues. Follow upon delays. Upon delivery, inspect materials and double check design to original specifications including font, font size, spacing, spelling, artwork, and similar design elements. Take initiative to resolve issues with vendor. Notify operations Memorial is ready for installation. Post installation, notify client of completion. Attend and actively participate in daily sales huddles reviewing 3-day appointment schedule (past/present/future) outcomes, status, and discuss outstanding issues or request documents as well as obtain information to prepare designs for assigned appointments. Share positive feedback and staff kudos

Minimum requirements

Education: High School Diploma or equivalent.

Experience: At least one year in a support role, preferably in a customer service environment. Experience with data based or CAD a plus.

Knowledge, Skills and Abilities

• Proficient with MS Office software suite, particularly Outlook
• Strong attention to design detail
• Ability to learn computer automated drawing (CAD) software
• Ability to continually improve skills and industry knowledge
• Ability to self-prioritize work load to meet shifting priorities in a fast paced environment
• Ability to lift up to 35 pounds
• Bi-lingual a plus

Work conditions

Professional attire required when in contact with families. Ability to work evenings and weekends to meet with clients.

Location

Postal Code: 76034. Category (Portal Searching): Administration and Clerical. Job Location: US-TX - Colleyville.

Equal Opportunity

Equal Opportunity Employer, M/F/D/V SCI Shared Resources, LLC is committed to an inclusive, barrier-free recruitment and selection process. On request, we will seek to provide appropriate accessibility options to all applicants with disabilities.