Memorial Advisor/Family Service Coordinator

Diocese of Orlando; Florida; On-site; USD 42,000 - 52,000; Full time

Job summary

Our Lady of the Holy Rosary Catholic Cemetery Inc in Oxford, Florida seeks a Memorial Advisor/Family Service Coordinator to schedule burial services and maintain a pool of Catholic Presiders for cemetery ceremonies. This role collaborates with diocesan clergy, funeral directors and parishes to guide at-need families with faith-centered support.

Responsibilities include coordinating Memorial Masses, counseling families, managing documentation, and engaging with parish and community ministry

Qualifications

• Be an ordained Deacon or a Deacon with faculties to serve in the Orlando Diocese.
• High school diploma or equivalent.
• Ability to convey Catholic theology and end-of-life rites with compassion.
• Strong communication and office administration skills.
• Valid driver's license and auto insurance.

Responsibilities

• Assist families with burial arrangements and coordinate with clergy and funeral directors.
• Schedule Catholic presiders for burial services and memorial Masses.
• Maintain and document a pool of presiders and related records.
• Provide guidance to families and facilitate introductions to Catholic communities.
• Support cemetery sales, outreach, and compliance with regulations.

Skills

Deacon

Catholic theology

Compassion

Communication

Bilingual (Spanish/English)

Education

High School diploma

Tools

Mobile devices

Automated systems

Job description

Description

The Diocese of Orlando is hiring for a Memorial Advisor for Our Lady of the Holy Rosary Catholic Cemetery in Oxford, Florida.

Vision Statement:

To accompany, guide and support God’s people within the Catholic Diocese of Orlando

from this earthly life to everlasting life.

The Diocese of Orlando four core values lay the foundation for the work performed by employees.

1. Authenticity: Conviction that God has called us to reflect exteriorly our inner life of faith in our daily living

2. Respect: Affening each person's God-given dignity and uniqueness.

3. Courage: Inspired by this gift of the Holy Spirit, we proclaim and live the Word of God fearlessly and devotedly.

4. Commitment: Individually and collectively, we are steadfast to the team and its purpose.

Summary:

The Memorial Advisor/Family Service Coordinator will be a member of a team that serves all at-need Families by scheduling burial services for those served by the Cemetery. The Memorial Advisor/Family Service Coordinator establishes and maintains a comprehensive pool of Catholic Presiders for burial services. This role presents list of potential Presiders to Cemetery Manager for review and approval bi-annually. This role is responsible for scheduling Catholic Presiders for burial services. This role serves as a Presider only in the event of an emergency or unusual circumstance when a Catholic Presider is unavailable.

Expectations include:

• Maintaining a list of and scheduling Catholic priests to preside over the monthly Memorial Mass in collaboration with the diocesan Office of Senior Priests.
• Providing guidance and counseling to the families and individuals served by the Cemetery Facilitate an individual or family’s introduction to an appropriate Catholic Community
• Arranging and schedule presentations of Cemetery Services and Catholic Burial Rites at Catholic Parishes and other venues
• Advocating and administer the Kingdom of Heaven Ministry
• Advocating and administer the Peace in Christ Ministry
• Providing other services for the Cemetery and Staff as directed by the Cemetery Manager
• Creating and sustaining an environment of exceptional service to the families and communities served through the Cemetery, including timely communication with all parties
• Support sales and marketing campaigns
• Accountable to meet performance goals
• Sustaining a mutually supportive teamwork environment
• Compliance with State regulations, rules and licensing requirements; particularly in the obtaining and recording of required documentation
• Knowledge of the Catholic faith, rituals, and traditions; especially those relating to end of life, funeral, burial and our hope in the Resurrection

ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited to:

• Assist individuals and families with making burial arrangements
• Work with Diocesan Clergy and Funeral Directors to facilitate the planning and carrying out of burials
• Handle situations with individuals and families with compassion and understanding and ensure that all appropriate needs are met or exceeded
• Prepare, review and process all required documentation and data entry necessary to the carrying out of burials through the Cemetery’s automated system
• Create and sustain networking and cemetery ministry related activities with the community (parishes, funeral homes and other organizations), record same through the Cemetery’s automated system
• Perform Memorial Advisor services and duties as required
• Perform day-to-day administrative duties as required
• Other duties as assigned by the Cemetery Manager

Requirements

QUALIFICATIONS:

• Be an Ordained Deacon of the Diocese of Orlando; or a Deacon with faculties to serve in
• the Orlando Diocese
• High School diploma or equivalent
• Qualify for a Preneed Sale License issued by the Florida Division of Funeral, Cemetery, and
• Consumer Services Division
• High level of compassion and integrity
• In depth understanding of and the ability to convey Catholic theology, teachings and
• practices related to the end of life and our hope in the Resurrection
• Above average communications (oral and written), listening and office administration skills
• Demonstrated proficiency in problem solving skills
• Ability to multi-task and set priorities
• Two or more years of experience in the use of mobile computing devices and use of
• automated business systems
• Bilingual in Spanish and English is preferred
• Valid driver’s license and automobile insurance coverage as per policy

WORKING CONDITIONS:

• The working hours of this position are not limited to an 8-hour day
• Must be available in the evenings and weekends, as scheduled or as needed
• Must be willing to work in conditions of stress and function well under pressure
• Use of personal automobile (mileage will be reimbursed per policy)
• Standing and walking on uneven surfaces
• Stooping, crouching and kneeling
• Reaching forward and overhead

ACKNOWLEDGMENT

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.