Membership & Outreach Advocate

Children's Healing Center

Ypsilanti (MI)

In loco

USD 21.000 - 30.000

Part-time

14 giorni+

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Descrizione del lavoro

Children's Healing Center in Michigan is seeking an Outreach & Membership Coordinator to grow Southeast Michigan membership and strengthen the referral pipeline. You will build relationships with healthcare providers and community partners, manage referrals, and communicate the Center's impact to stakeholders.

You will also participate in regular programming to stay connected with families and understand the member experience firsthand.

Competenze

  • Bachelor's degree in Social Work, Child Life, Nursing, Family Studies, or Human Services preferred.
  • Experience in healthcare, community outreach, or non-profits preferred.
  • Strong communication and relationship-building skills.
  • Familiarity with CRM, Canva, and email marketing tools preferred.

Mansioni

  • Build and maintain relationships with healthcare providers, clinics, hospital departments, social workers, child life specialists, care coordinators, and other referral sources serving eligible families.
  • Proactively identify and develop new referral sources throughout Southeast Michigan.
  • Conduct regular outreach through calls, email, in-person visits, presentations, networking, and consistent follow-up.
  • Clearly communicate who the Center serves, eligibility requirements, available programs, and the referral process.
  • Partner with the SEM Program Manager on hospital relationships
  • Maintain an organized pipeline of provider relationships, referrals, prospective families, and follow-up activities.
  • Represent the Center professionally at selected healthcare and community networking opportunities.
  • Monthly newsletter creation and distribution.
  • Respond promptly to prospective member referrals and inquiries and guide families through the membership process.
  • Identify barriers preventing referred families from engaging and work with the SEM team to address them.
  • Track referral sources and membership growth to identify which relationships and outreach strategies are producing results.
  • Monthly newsletter creation and distribution.
  • Willingness to learn how to develop program flyers, eblasts (membership and programming) and other program supporting materials and monthly program email drops.
  • Participate in and help facilitate Center programming for a few hours each week, as scheduled, to stay connected to families and maintain a strong working knowledge of the member experience.

Conoscenze

Relationship building
Communication
Professional judgment
Medical terminology
CRM proficiency
Outreach persistence

Formazione

Bachelor's degree in Social Work / Child Life / Nursing / Family Studies / Human Services

Strumenti

CRM system
Constant Contact
Canva
Microsoft 365

Descrizione del lavoro

Children's Healing Center in Michigan is seeking an Outreach & Membership Coordinator to grow Southeast Michigan membership and strengthen the referral pipeline. You will build relationships with healthcare providers and community partners, manage referrals, and communicate the Center's impact to stakeholders.

You will also participate in regular programming to stay connected with families and understand the member experience firsthand.

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