Membership & Operations Manager - Nursing Professionals

Smithbucklin; Chicago (IL); Hybrid; USD 79,000 - 85,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Paid maternity leave

Paid paternity leave

Disability insurance

Job summary

A professional services firm in Chicago seeks a Membership & Operations Manager to oversee client operations for the Nursing Professionals unit. This role requires a strong leader with 5-7 years of experience, managing budgets and reports, and fostering relationships with stakeholders. You'll collaborate with volunteers and lead a team, ensuring effective communication and operational success in a fast-paced environment. Hybrid work is available, with a salary range of $79,000-$85,000 and potential bonuses.

Qualifications

• 5-7 years of relevant professional experience, including supervisory responsibilities.
• Experience with budgets and financial reports.
• Demonstrated writing and editing expertise.

Responsibilities

• Oversee all client operations including budget management and financial reports.
• Draft and maintain governance documents.
• Supervise the Membership and Operations team.

Skills

Project management

Leadership

Communication skills

Detail-oriented

Problem-solving

Education

Bachelor's degree or equivalent

Tools

Microsoft Office Suite

CMS platforms

Job description

Membership & Operations Manager - Nursing Professionals

Join to apply for the Membership & Operations Manager - Nursing Professionals role at Smithbucklin

Base pay range: $79,000.00/yr - $85,000.00/yr

Smithbucklin, a 650-person, employee-owned professional services company with more than 70 years of success serving the association market, is looking for a Membership & Operations Manager to join our Nursing Professionals unit in Chicago. The Membership & Operations Manager will support and oversee activities for our association client. The ideal candidate will have a sharp business mind and proven experience working with volunteer-governed organizations. Success will depend on quickly understanding the client’s established business processes and strategic priorities. Reporting to the client’s Executive Director, we seek a highly skilled professional in successfully navigating a fast-paced service organization.

At Smithbucklin, we embody a culture driven by optimism, ambition, expertise, and thoughtfulness, where every team member is empowered to exceed expectations and deliver exceptional results for our clients. Join us in shaping the future of association management, where our values serve as the cornerstone of our success.

What You Will Do:

Oversee all client operations including:

• Managing annual budget, quarterly financial reports, and periodic forecasts in collaboration with executive director
• Drafting and maintaining critical governance documents
• Organizing and facilitating in-person and virtual meetings
• Preparing and disseminating meeting materials
• Coordinating, drafting and disseminating communications, including regular membership, budget and other reports
• Supervising the Membership and Operations staff team
• Serving as customer/member care in collaboration with membership and operations
• Establish and maintain a positive and respected working relationship between client volunteer leaders and the client HQ team
• Manage ad hoc projects

This Role Might Be for You If…

• You enjoy managing a varied portfolio of projects, are very organized and detail oriented, look for innovation and get energy from collaboration and teamwork
• You have experience in prioritizing, delegating and managing projects from inception to completion
• You possess strong leadership qualities and the ability to build strong relationships with internal and external partners
• You demonstrate professional written and verbal communications skills
• You have excellent time management and organizational skills
• You possess a proactive approach to process improvement and have the ability to learn on the fly
• You have a demonstrated ability to apply sound business judgment related to conflict resolution

Basic Qualifications

• Bachelor's degree from an accredited four-year institution or equivalent experience
• 5-7 years of relevant professional experience, to include direct supervisory responsibilities
• Experience with budgets, financial reports, CMS platforms
• Demonstration of previous writing and editing experience
• Proficiency with basic computer programming, including the Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

Preferred Qualifications

• Prior experience with association healthcare organizations and volunteer management is highly preferred
• Database experience and website skills are preferred

Where Do You Fit?

Whether you are just beginning your career or are a mid- or senior-level professional, working at Smithbucklin will offer you countless opportunities to develop transferable skills, acquire meaningful knowledge and gain rich experiences at an accelerated pace. By working collaboratively with smart, ambitious, multi-talented, genuine and hardworking colleagues, you will build meaningful, deep and enduring relationships that will serve you well throughout your career, regardless of your chosen path. In addition, as a 100 percent employee-owned company, Smithbucklin offers all our people – regardless of position or compensation – an equal chance to experience the fulfillment and reap the benefits of ownership. As owners, our employees control the destiny of Smithbucklin and are unified in the goal of building a great, enduring company.

Our hybrid environment offers you the option of working from home two days per week. Employees will work a standard 40-hour week, with the possibility of additional hours based on project deadlines.

The salary for this role will be based on the candidate’s skills, qualifications, and relevant experience. Additionally, successful candidates may qualify for a discretionary bonus up to and including 10% of base pay. The expected pay for this role is: $79,000-$85,000.

At Smithbucklin, Equal Employment Opportunity is our commitment and goal. All qualified candidates will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, marital status or any other protected status designated by federal, state or local law. Applicants are encouraged to confidentially self-identify when applying. Employment is contingent upon successful completion of reference and background investigation based on position.

Smithbucklin will not sponsor applicants for work visas and as a precondition of employment, you must be authorized to work in the United States permanently.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Management

Industries: Non-profit Organizations and Professional Services

Benefits: Medical insurance, Vision insurance, 401(k), Paid maternity leave, Paid paternity leave, Disability insurance.