Membership Manager

Crunch Fitness; Morristown (TN); On-site; USD 40,000 - 45,000; Full time

Benefits offered by this job

Comprehensive benefits for eligible employees

Opportunities for personal and professional growth

Job summary

A leading fitness company in Morristown is seeking a passionate individual for a role focused on leadership and customer service. The ideal candidate will demonstrate strong leadership skills and a thorough understanding of fitness club operations. Responsibilities include managing front desk operations and driving membership growth through effective staff training and customer service. Competitive salary range is offered, along with comprehensive benefits for eligible employees.

Qualifications

• Current cardiopulmonary resuscitation (CPR) certification required.
• Energetic and enthusiastic attitude towards health and fitness.

Responsibilities

• Demonstrate knowledge of club policies and procedures.
• Promote a professional service atmosphere.
• Resolve member complaints effectively.
• Assist in staffing and training front desk employees.
• Ensure club meets cleanliness and safety standards.

Skills

Strong leadership skills

Job description

Current Cardiopulmonary Resuscitation (CPR) required.

Responsibilities

Administration/Organization

• Demonstrate a working knowledge of all standard operating procedures and policies that pertain to the club.
• Communicate and implement club policies and procedures to employees.
• Recruit and hire the highest possible caliber of staff.

Operations

• Promote a professional and welcoming atmosphere that enhances the quality of service and care offered to the members.
• Serve as the lead customer service contact for members at the front desk.
• Demonstrate a working knowledge of all standard club operating procedures and policies.
• Communicate and interpret club policies and procedures to members and employees.
• Resolve member complaints in an expeditious and tactful manner following club procedure and documentation.
• Assist in the staffing, training, and performance management of Front Desk employees.
• Ensure the club meets standards for cleanliness, maintenance, safety, and security.
• Support company programs and promotion to help generate new sales leads for optimum membership growth.
• Lead and train staff on all club level sales activities including telephone inquiries, guest registrations, Digital Tool Kit club tours and membership enrollments.
• Ensure that the staff has a high level of knowledge about the club’s promotions, programs, facilities, classes, and equipment.
• Achieve desired revenue goals through the leadership and motivation of employees.
• Ensure that all promotions are effectively communicated to the team and all other appropriate staff.

Leadership

• Provide an inspirational environment that welcomes honest feedback from employees and takes action to ensure a quality working environment.
• Promote a professional and welcoming atmosphere that enhances the quality of service and care offered to the members.
• Support personnel related problems or difficulties by following club procedure and documentation.
• Encourage staff to work as a team and be productive.
• Illustrate an ability to make decisions.
• Recruit and hire the highest possible caliber of staff.
• Serve as a role model for employees.

Accountabilities

• Implement and support company programs and promotion to help generate new sales leads for optimum membership growth.
• Oversee expense goals by managing payroll and general and administrative expenses.
• Ensure that the club meets Crunch standards for cleanliness, maintenance, safety, security, and physical plant operations.
• Keep current in knowledge of key competitors.
• Conduct frequent facility walkthroughs.

Measurement Standards

• Successful management of all financial budgetary goals.
• Net Promoter Scores and Social Media Feedback Scores.
• Follow all policies and procedures.

Special Skills

• Strong leadership skills.

Compensation: $40,000.00 - $45,000.00 per year.

Crunch Fitness is looking for energetic, enthusiastic people that are passionate about health and fitness to join our team.

Working at Crunch is more than a job, it’s an opportunity to inspire others to reach their fitness goals. Our ‘No Judgments’ philosophy attracts a diverse and welcoming group of professionals and makes Crunch an amazing company to work for.

Crunch is a gym that believes in making serious exercise fun by fusing fitness and entertainment and pioneering a philosophy of No Judgments. Our gyms are packed with the latest state‑of‑the‑art cardio and strength training equipment, weight room, full‑service locker rooms with showers, tanning booths, HydroMassage® bed, and an extensive schedule of Crunch’s signature classes including Zumba®, BodyWeb with TRX®, Yoga Body Sculpt, Belly Butt and Thighs Bootcamp, and more.

Crunch offers comprehensive benefits for eligible employees.