Membership & Guest Services Coordinator (7715)

The Salvation Army; Augusta (GA); On-site; USD 32,000 - 38,000; Full time

Benefits offered by this job

Paid Time Off

Health/Vision/Dental Insurance

Paid Life Insurance

403B Savings Plan

Job summary

The Salvation Army in Augusta, GA is looking for a Full Time Regular front desk/member services associate to provide accurate information on memberships and programs, assist customers in choosing options, and maintain member data with care.

This role requires a high school diploma or GED, computer literacy, and strong attention to detail; you\'ll handle software data entry, accounts receivable tasks, and participate in resolving customer service issues.

Qualifications

• Must have High School Diploma or GED.
• Strong customer service experience.
• Ability to learn and use database software.

Responsibilities

• Provides accurate information regarding membership types, benefits and costs.
• Assist Customers in choosing a membership or programs that best fits their needs.
• Maintains progressive knowledge of all programs and facilities.
• Enters and maintains all backend information into current software with accuracy to include member financial data and fact check of front desk entries.
• Coordinates and is responsible for all membership reporting into current software including accounts receivable and default payments.
• Updates and maintains electronic and hard-copy files for members and Day Pass Customers.
• Assist in resolving customer service issues.

Skills

Customer service

Computer literacy

Attention to detail

Education

High School Diploma/GED

Tools

Database software

Job description

Job Details

Job Location: GA-AUK Augusta Kroc - AUGUSTA, GA 30904

Position Type: Full Time Regular

Education Level: High School Diploma/GED

Salary Range: $15.50

Job Shift: Any

Job Category: Recreation

This position is responsible for:

Key Responsibilities

• Provides accurate information regarding membership types, benefits and costs.
• Assist Customers in choosing a membership or programs that best fits his or her needs.
• Maintains progressive knowledge of all programs and facilities.
• Enters and maintains all backend information into current software with accuracy to include member financial data and fact check of front desk entries.
• Coordinate and is responsible for all membership reporting into current software including accounts receivable and default payments.
• Updates and maintains electronic and hard-copy files for members and Day Pass Customers.
• Assist in resolving customer service issues.

Physical Requirements and Working Conditions:

Work is performed in a fast-paced environment that includes frequent phone and in person contact with people from diverse backgrounds that may express frustrations with policies and procedures. Ability to stand and walk for long periods of time. Ability to lift and carry up to 50lbs.

Employee Benefits:

• Paid Time Off
• Health/Vision/Dental Insurance
• Paid Life Insurance
• 403B Savings Plan

WHAT WE ARE LOOKING FOR IN YOU

• High School Diploma or GED
• Computer literacy including the ability to learn a variety of database software.
• Attention to detail-computing/mathematics skills.
• Customer Service Experience.

Equal Opportunity Employer: Veterans | Disabled