Membership Engagement & Events Manager (USA)

The Chief of Staff Association; New York (NY); On-site; USD 63,000 - 77,000; Full time

Benefits offered by this job

21 days annual leave

Healthcare and retirement benefits

International travel opportunities

Job summary

A global leadership organization is seeking a Membership Engagement & Events Manager in New York City. The role focuses on enhancing member relationships, supporting event delivery, and managing community engagement strategies. The ideal candidate should have a background in community building and event management, coupled with strong communication skills. Competitive salary and benefits offered.

Qualifications

• Several years’ experience in community building, stakeholder engagement, and communications.
• Proven record of creating, planning, and delivering events.
• Confidence in vendor management, including contracts and negotiation.

Responsibilities

• Lead engagement and event activity for the US community.
• Support the delivery of in-person and hybrid events.
• Maintain accurate records of member interactions in the CRM.

Skills

Community building

Stakeholder engagement

Event planning

Vendor management

Communication skills

CRM proficiency

Data management

Job description

Membership Engagement & Events Manager (USA)

The Chief of Staff Association (CSA) is the leading global membership organization for chiefs of staff, with members across more than 75 countries. Our community includes chiefs of staff from some of the world’s most influential organizations in business, non‑profits, and government, such as Google, Microsoft, Deloitte, Amazon, Habitat for Humanity, Goodwill, the Red Cross, the U.S. Government, and other prominent institutions.

Our mission is to connect chiefs of staff worldwide, creating a trusted network that empowers members to solve complex challenges.

About the Role

As Membership Engagement & Events Manager (USA), you will lead engagement and event delivery across your portfolio, ensuring the CSA community of chiefs of staff in the United States continues to grow and connect. The role combines relationship management, onboarding, and member support with the planning and execution of CSA’s US‑based events.

Your leadership, operational skill, and ability to build strong relationships will help scale CSA’s member and commercial activities across the region.

What you’ll be doing

You will play a central role in CSA’s North American engagement, events, and growth. The role is based in our Manhattan office, with regular travel and remote work across the region.

You will lead engagement and event activity for our growing US community, working closely with global colleagues to deliver the CSA Engagement Strategy. Your work will strengthen member relationships, drive participation, and enhance the overall member experience.

Membership Engagement

• Develop and deliver strategies to onboard, welcome, and support new members across key US sectors.
• Oversee onboarding to ensure a seamless introduction to the CSA, regional directors, communities, and member benefits.
• Deliver a tailored member journey, including one‑on‑one sessions to help members gain the most from their experience.
• Build strong, ongoing relationships throughout each member’s journey.
• Act as a trusted point of contact, identifying opportunities to improve satisfaction, engagement, and renewal.

Community Coordination

• Connect members with peers, partners, mentors, and thought leaders to encourage professional collaboration and business development.
• Curate introductions and small gatherings that enhance the value and connectivity of the CSA membership.

Events and Leadership Support

• Support the delivery of the CSA’s in‑person and hybrid events in the US, including planning, logistics, and guest experience.
• Contribute to the day‑to‑day running of the New York office by coordinating meetings, liaising with vendors, and supporting a welcoming environment for guests and staff.

Data and Insight

• Maintain accurate records of member interactions and engagement in the CRM.
• Analyze data to identify trends, gaps, and opportunities for growth.
• Provide regular reports and insights to the leadership team, tracking progress against company objectives.

Reporting to

• This role reports to the UK‑based Head of Events, with a strong collaborative line to the US‑based Senior Vice President, Commercial.

What we’re looking for

Skills and experience

• Several years’ experience in community building, stakeholder engagement, and communications.
• Proven record of creating, planning, and delivering events, with a focus on technology‑enabled efficiency and experience.
• Confidence in vendor management, including contracts and negotiation.
• Experience engaging with senior executives and C‑suite leaders.
• Strong written and verbal communication skills.
• CRM proficiency, ideally with HubSpot, and comfort managing data and metrics.
• Collaborative working style with adaptability and strong follow‑through.

The well‑rounded teammate

• Build community and foster belonging.
• Combine strategy with hands‑on delivery.
• Host confidently and deliver smooth experiences.
• Communicate clearly and with warmth.
• Collaborate across teams and manage vendors effectively.
• Use data and technology to improve outcomes.
• Plan inclusively and manage budgets responsibly.
• Uphold integrity and continuous improvement.
• Work with a global mindset.

Growth and progression

This role offers broad exposure across education, communications, operations, and commercial growth. As the CSA continues to expand, we’ll support you to shape a development path that reflects your strengths and career ambitions, within the organization and beyond.

Salary and benefits

• USD 70,000 depending on experience.
• 21 days’ annual leave + US federal holidays.
• 10 days’ paid sick leave.
• Healthcare and retirement benefits.
• Access to the CSA content library, which includes over 80 hours of learning and development and the opportunity to earn the Certified Chief of Staff® designation.
• International travel opportunities.

Equal Opportunity

The Chief of Staff Association will always provide equal opportunities to any employee or job applicant. We will never discriminate or have prejudices on a person’s race, religious beliefs, sex, sexual orientation, gender, relationship status, disabilities, or due to pregnancy or maternity.