Membership Coordinator

Invited Clubs; Pittsburgh (Allegheny County); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Life insurance

Short-term and long-term disability

401(k) retirement savings plan

Generous paid time off

Job summary

Invited Clubs is seeking a Membership Coordinator to support membership growth, manage the membership database, and provide admin support to the Membership Director and Manager. You will assist with onboarding and lead member engagement initiatives.

Responsibilities include recruiting prospects, coordinating tours, planning club events, and maintaining accurate member records while delivering exceptional service to current and prospective members.

Qualifications

• High school diploma or equivalent.
• At least 1 year of experience in administrative or customer service roles, sales, or hospitality.
• Ability to work in a fast-paced environment with strong organizational skills.

Responsibilities

• Support membership recruitment through prospect materials and club tours.
• Coordinate club events and onboarding for new members.
• Maintain and update membership records with accuracy.
• Prepare reports and assist scheduling of meetings.
• Provide excellent customer service and build relationships with members.

Skills

Customer service

Administrative skills

Sales experience

Hospitality knowledge

Education

High school diploma or equivalent

Associate or bachelor’s degree

Tools

CRM software

Microsoft Office Suite (Word, Excel)

Job description

Job Description

Ready to join a dynamic company in the hospitality and service industry where people help drive the success of the business? Since its inception in 1957, Invited has operated with the central purpose of building relationships and enriching the lives of our members, guests and more than 17,000 employees. We are the largest owner and operator of private clubs nationwide, with 130+ country clubs, city clubs, and athletic clubs. Our Clubs offer first-class amenities, including championship golf courses, modern workspaces, handcrafted cuisine, resort-style pools, state-of-the-art racquet facilities, fitness centres, and much more. Come be a part of this incredible and inclusive team at Invited!

Job Summary

The Membership Coordinator is responsible for supporting the membership team in achieving its membership growth goals. This role assists with the recruitment of new members, maintaining the membership database, and providing administrative support to the Membership Director and Manager. The Membership Coordinator supports the onboarding experience for new members and assists with various member engagement initiatives.

Reporting Structure

• Reports to the General Manager

Day to Day

• Support membership recruitment efforts by preparing prospect materials, coordinating club tours, and assisting in follow-up campaigns to drive new member engagement and referrals.
• Assist in planning and executing club events, fostering a welcoming and engaging atmosphere for both prospective and current members.
• Coordinate orientations to ensure a smooth onboarding experience for new members.
• Maintain and update membership records, ensuring accuracy and completeness of member and prospect information.
• Prepare reports and correspondence, support scheduling of meetings, and assist the Membership Manager and Director with operational needs.
• Provide exceptional customer service by addressing inquiries, resolving issues and building strong relationships with current and prospective members.

Additional Duties

• Due to the dynamic nature of the club, employees are expected to assist others as needed and take on additional tasks as assigned by management.
• Follow all company, club, and department policies, procedures, and instructions.
• Maintain a high level of professionalism and a commitment to excellence in interactions with members, colleagues, and staff.
• Follow safe working practices, ensuring compliance with safety guidelines and encouraging others to do the same.
• Take the initiative in personal and professional growth and maintain any required certifications relevant to your role.
• Address and resolve challenges using available resources, working with regional and corporate teams to support club operations.
• Attend daily briefings and actively engage in required activities to stay informed and contribute to the team’s success.

Required

• High school diploma or equivalent.
• A minimum of 1 year of experience in an administrative or customer service role, sales, hospitality, service industry, or an equivalent combination of education and experience.

Preferred

• Associate or bachelor’s degree.
• Selling and negotiation skills; sales training is a plus.
• Familiarity with golf or the private club industry.
• Proficient in Microsoft Office Suite (Word, Excel), and CRM software.
• Strong organizational skills and attention to detail.
• Excellent customer service orientation and interpersonal skills.
• Ability to handle multiple tasks and work independently in a fast-paced environment.

Physical Requirements

• Must be able to stand, walk, and perform physical activities for extended periods.
• Ability to work in varying temperatures and environments, with potential exposure to dust, fumes, or gases.
• Capable of climbing ladders, squatting, kneeling, reaching, grasping, twisting, bending, and folding/unfolding as required.
• Able to lift, carry, push, and pull up to 25 lbs. occasionally.
• Effective communication skills, including talking and hearing, with sufficient visual acuity.

Primary Tools/Equipment

• Computer/Tablet
• Telephone
• General office supplies/equipment

Work Schedule

• Attendance requirements for this position as outlined on the weekly schedule.
• Additional hours are required to meet deadlines of the position, including weekends and/or holidays.

What We Offer

We believe in taking care of our team, and our Total Rewards package reflects that commitment. Your actual base pay will be determined by your skills, experience, education, location, and—if you're in a non-exempt role—hours worked. While not all roles at Invited are full-time, those full-time team members have access to a comprehensive benefits package that includes:

• Medical, dental, and vision coverage
• Life insurance
• Short-term and long-term disability insurance
• 401(k) retirement savings plan
• Generous paid time off and leave programs ( time off as required by applicable law is also provided for part time team members )

Want to learn more? Visit www.invitedbenefits.com for full details.

Have more questions? Check out our Invited Jobs website for more details about ClubLife, the Employee Experience, Company Benefits, and Our Culture. Be a part of our Social Networks: LinkedIn Instagram Twitter Facebook

Invited is an Equal Employment Opportunity Employer

The job posting outlines the general requirements for this position and is not a comprehensive list of duties, responsibilities, or requirements. Additional duties not mentioned here may be assigned as needed to ensure the smooth operation of the Club.