Membership Coordinator

ACPeds; Minneapolis (MN); Remote; USD 28,000 - 40,000; Part time

Benefits offered by this job

Flexible schedule

Work from home

Weekends off

Job summary

ACPeds is seeking a part-time Membership Coordinator to process new and renewing members, maintain CRM data, and assist leadership. The role involves email, phone, or mail communications, and coordinating donor engagement while supporting staff and committees.

Remote work is offered, with a Minneapolis residence requirement and occasional travel for annual events. The position emphasizes accuracy, confidentiality, and strong communication skills, with a flexible 20-hour week and growth potential

Qualifications

• Alignment with ACPeds mission and values.
• Excellent written and verbal communication.
• Strong data accuracy and handling confidential information.
• Proficiency with CRM usage and general office tasks.

Responsibilities

• Process new and renewing membership submissions in the CRM.
• Communicate with members via email, phone, or mail.
• Maintain accurate membership records in the CRM.
• Generate renewal reminders and engagement communications.
• Prepare membership reports for the Membership Committee.
• Support leadership and staff with administrative tasks.
• Attend weekly staff Zoom meetings and monthly committee meetings.

Skills

Communication

Attention to detail

Confidential info handling

Phone etiquette

Education

Associate degree

Tools

Mac software

Microsoft Office

Google Workspace

Zoom

Job description

Location : Remote/home office (but located in Minneapolis, MN)

Status : Part-Time

Start Date : Immediately upon hire

Salary : Hourly wage commensurate with experience ($25+/ hour)

The AMERICAN COLLEGE OF PEDIATRICIANS (ACPeds) is a national organization dedicated to advocating for what is “Best for Children” based on scientifically and ethically sound foundations. ACPeds supports physicians and parents through evidence-based resources, research, and advocacy grounded in principles that protect the physical and emotional well-being of children.

POSITION OVERVIEW

The Membership Coordinator for the American College of Pediatricians (ACPeds) is responsible for processing new and renewing Members, communicating with Members by email, phone, or postal mailings as needed, monitoring and cleaning up database information, and helping the Executive Director, Executive Administrative Assistant, Membership Committee and paid ACPeds Members with their membership needs.

The Membership Coordinator will be proficient at using ACPeds’ CRM (Customer Relationship Manager – currently Charityproud) to enhance membership recruitment, retention, renewal reminders and cordial ACPeds engagement.

Candidates for this position must be in alignment with ACPeds’ Mission and Values, and be warm and personable in customer engagement and responsible.

• MISSION: The ACPeds Mission is to produce and disseminate ethically and scientifically sound policy to health care professionals, parents, policy makers, and society that promotes the optimal physical and emotional health and well-being of children.
• VALUES: Children are the future of our nation and society. As such, they deserve to be valued and parented in the best possible family environment; supported by physicians of integrity committed to respecting and protecting children’s inherent dignity and promoting their optimal health and well-being. The College further recognizes the rights and responsibilities of parents to direct the health care and upbringing of their children, and the right of conscience of health care professionals in providing optimal health care.

This is a part time (approximately 20 hours per week) remote work position, but residence in Minneapolis, Minnesota, is required, with mail pickup responsibilities at a site in the Edina community. This is a critical position, since ACPeds intends on doubling its physician membership over this next year. Continued employment as the Membership Coordinator, and possible expansion of hours and/or benefits are contingent on demonstrated strong performance, reliability and performance in punctually meeting assigned responsibilities.

KEY RESPONSIBILITIES

Membership-Related Responsibilities:

• Process new and renewing membership submissions in ACPeds’ CRM (currently CharityProud)
• Communicate with members via email, phone, or postal mail as needed
• Maintain and update accurate membership records in the CRM
• Generate and manage renewal reminders and member engagement communications
• Create and manage mailing lists for newsletters and other member correspondence
• Prepare and update membership reports for the Membership Committee Chair
• Support the Executive Director, Executive Assistant, and Membership Committee in administrative and member-related activities
• Attend and contribute to weekly staff Zoom meetings and monthly meetings for Membership & Development committees

Donor-Related Responsibilities:

• Process and record donations and grants in the CRM
• Prepare and send donor acknowledgment and thank-you letters
• Assist with donor engagement initiatives and mailing campaigns
• Support the Executive Director and staff with donor tracking and reporting

QUALIFICATIONS

Required:

• Strong alignment with the mission and values of the American College of Pediatricians
• Excellent written and verbal communication skills, including professional phone etiquette
• Strong attention to detail and accuracy with data and financial information
• Ability to handle confidential information responsibly
• Associate’s degree in Business Administration, Communications, Economics, or related field
• Basic computer proficiency and experience with mailing, printing, and data management
• Familiarity with Mac software, Microsoft Office, Google Workspace, and Zoom

Preferred:

• Prior experience as a Membership Coordinator or working within a nonprofit organization
• Proficiency with CharityProud or a similar CRM platform
• Knowledge of membership development and donor relations best practices
• Dedicated home workspace suitable for a desk, computer, and printer
• Ability to sit or stand for extended periods and lift up to 15 lbs

WORK EXPECTATIONS

• Approximately 20 hours per week, part-time remote work
• Must reside in Minneapolis, Minnesota, with mail pickup duties in Edina
• Occasional travel required for annual conference (once per year)
• ACPeds will provide a dedicated work computer for professional use
• Must maintain a professional home office environment suitable for remote work

BENEFITS

• Hourly wage commensurate with experience (salary range $25+ /hour)
• Flexible schedule and work-from-home flexibility
• Weekends and major U.S. holidays off

The American College of Pediatricians is an equal opportunity employer. We welcome applications from candidates of all backgrounds and experiences.