Membership Concierge II

Life Time Inc.; Newton (MA); On-site; USD 24,000 - 28,000; Full time

Benefits offered by this job

Fully subsidized membership

Discounts on Life Time products and 25

Job summary

Life Time Inc. is seeking a Membership Concierge II in Massachusetts to serve as a frontline contact for members and guests, manage accounts, and promote club programs.

The role emphasizes delivering exceptional service, engaging members, and supporting sales and retention initiatives within a fast-paced resort environment. Ideal candidates will have 1–2 years in customer service or sales, High School diploma, and the ability to obtain a retention certification within 60 days.

Qualifications

• Capable of multitasking while delivering high-quality customer service.
• Able to stand for 4 hours and maintain a friendly, outgoing demeanor.
• Retention Specialist Certification due within 60 days of hire; strong communication skills.

Responsibilities

• Operates as first contact for members and guests entering resort.
• Builds relationships with members to create extraordinary experiences.
• Receives inbound calls and outbound outreach to support engagement and acquisition.
• Educates members on club programming, events, pricing, and policies.
• Assists with account maintenance, changes, and payments for programs and services.
• Contacts and supports new membership sales and retention interactions.
• Performs problem solving and service recovery for member questions and concerns.

Skills

Customer service

Verbal communication

Multi-tasking

Service recovery

Member engagement

Education

High School diploma or equivalent

Bachelor’s Degree in Hospitality (preferred)

Job description

Position Summary

As a Membership Concierge II, you will serve as a professional in account maintenance, service delivery, programming insight and member/guest engagement. Grow your skills and build your professional network through self-directed progression of our hospitality certification levels and create a customized succession plan to realize your professional goals.

Job Duties/Responsibilities

• Operates as first point of contact for members and guests entering resort
• Exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences
• Receives inbound phone calls and conducts outbound outreach with members and guests to support engagement and acquisition.
• Maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
• Assists members with account maintenance, processing member needs, changes and transactions including program, service, and product payments
• Serves as a key point of contact for new membership sales and member retention interactions.
• Engages in problem solving and service recovery for member questions and concerns, utilizing appropriate tools and resources

Minimum Required Qualifications

Candidates for this position must be skilled at multi-tasking, delivering high quality customer service, service recovery and verbal communication. They must also be comfortable working in a fast-paced environment, able to stand for 4 hours at a time and demonstrate a friendly and outgoing demeanor.

Education:

• High School graduate or equivalent

Years of Experience:

• Minimum of 1-2 years of experience in customer service or sales

Licenses / Certifications / Registrations:

• Complete Retention Specialist Certification within 60 days of hire
• Passion to serve others
• Effective communication skills

Preferred Requirements

• Bachelor’s Degree in Hospitality

Pay

This is an hourly position with wages starting at $17.25 and pays up to $20.50, based on experience and qualifications.

Benefits

All team members receive the following benefits while working for Life Time:

• A fully subsidized membership
• Discounts on Life Time products and services

  Full-time Team Members are eligible for additional benefits, including:

  • Medical, dental, vision, and prescription drug coverage
  • Short term and long term disability insurance
  • Life insurance
  • Pre-tax flexible spending and dependent care plans
  • Parental leave and adoption assistance
  • Paid time off, including 5 to 20 vacation days per calendar year (based on tenure) and paid sick leave
  • Deferred compensation plan, if the team member meets the required income threshold

  Life Time is a place for everyone. As an organization, we are committed to an inclusive, diverse and equitable workplace that respects and celebrates the unique contributions of each individual while ensuring we remain an equal opportunity employer that recruits, hires, trains and promotes based on merit and qualifications.

  It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.