Membership Concierge II

Life Time Inc.; Gilbert (AZ); On-site; USD 32,000 - 42,000; Full time

Job summary

Life Time Inc. Gilbert is seeking a Membership Concierge II to handle account maintenance, service delivery, and member engagement. Grow through our hospitality certification path and plan your professional progression.

You will greet members, educate them on programs, process payments, and assist with new member sales and retention. The role stresses strong communication, multitasking, and a hospitality mindset to create exceptional guest experiences.

Qualifications

• Must deliver high-quality customer service in a fast-paced environment.
• Excellent verbal communication and active listening skills.
• Able to multi-task and handle member inquiries and transactions.
• Comfortable standing for extended periods (4 hours).
• Capable of problem solving and service recovery.
• Retention certification due within 60 days of hire.

Responsibilities

• Serve as first contact for members and guests.
• Educate members on club programming, events, pricing, and policies.
• Assist with account maintenance and payments.
• Support new membership sales and member retention.
• Outbound outreach and inbound calls to engage members.
• Resolve issues using appropriate tools and resources.

Skills

Customer service

Verbal communication

Multi-tasking

Service recovery

Hospitality mindset

Physical stamina

Education

High School diploma or equivalent

Bachelor’s Degree in Hospitality

Job description

Position Summary

As a Membership Concierge II, you will serve as a professional in account maintenance, service delivery, programming insight and member/guest engagement. Grow your skills and build your professional network through self-directed progression of our hospitality certification levels and create a customized succession plan to realize your professional goals.

Job Duties/Responsibilities

• Operates as first point of contact for members and guests entering resort
• Exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences
• Receives inbound phone calls and conducts outbound outreach with members and guests to support engagement and acquisition.
• Maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
• Assists members with account maintenance, processing member needs, changes and transactions including program, service, and product payments
• Serves as a key point of contact for new membership sales and member retention interactions.
• Engages in problem solving and service recovery for member questions and concerns, utilizing appropriate tools and resources

Minimum Required Qualifications

Candidates for this position must be skilled at multi-tasking, delivering high quality customer service, service recovery and verbal communication. They must also be comfortable working in a fast-paced environment, able to stand for 4 hours at a time and demonstrate a friendly and outgoing demeanor.

Education:

• High School graduate or equivalent

Years of Experience:

• Minimum of 1-2 years of experience in customer service or sales

Licenses / Certifications / Registrations:

• Complete Retention Specialist Certification within 60 days of hire
• Passion to serve others
• Effective communication skills

Preferred Requirements

• Bachelor’s Degree in Hospitality

Life Time is a place for everyone. As an organization, we are committed to an inclusive, diverse and equitable workplace that respects and celebrates the unique contributions of each individual while ensuring we remain an equal opportunity employer that recruits, hires, trains and promotes based on merit and qualifications.