Membership Concierge

Life Time Inc.; Sugar Land (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

Life Time Inc. in Sugar Land is seeking a Membership Concierge II to provide exceptional service, manage accounts, and support programming insights for members and guests at our resort.

You will grow through hospitality certification levels, assist with initial membership inquiries, and drive engagement and retention through personalized service and proactive outreach. This role emphasizes hospitality, teamwork, and ongoing professional development.

Qualifications

• Must deliver high-quality customer service in a fast-paced environment.
• Effective verbal communication and problem-solving skills.
• Able to multitask and handle multiple member requests.

Responsibilities

• Be the first point of contact for members and guests entering the resort.
• Build relationships and create extraordinary experiences.
• Handle inbound calls and outbound outreach to engage members.
• Educate members on club programming, events, pricing, and policies.
• Assist with account maintenance and processing member changes.
• Assist with new membership sales and member retention interactions.
• Resolve member questions and concerns through problem solving and service recovery.

Skills

Customer service

Sales

Multitasking

Verbal communication

Education

High School graduate or equivalent

Job description

Position Summary

As a Membership Concierge II, you will serve as a professional in account maintenance, service delivery, programming insight and member/guest engagement. Grow your skills and build your professional network through self-directed progression of our hospitality certification levels and create a customized succession plan to realize your professional goals.

Job Duties/Responsibilities

• Operates as first point of contact for members and guests entering resort
• Exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences
• Receives inbound phone calls and conducts outbound outreach with members and guests to support engagement and acquisition.
• Maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
• Assists members with account maintenance, processing member needs, changes and transactions including program, service, and product payments
• Serves as a key point of contact for new membership sales and member retention interactions.
• Engages in problem solving and service recovery for member questions and concerns, utilizing appropriate tools and resources

Minimum Required Qualifications

Candidates for this position must be skilled at multi-tasking, delivering high quality customer service, service recovery and verbal communication. They must also be comfortable working in a fast-paced environment, able to stand for 4 hours at a time and demonstrate a friendly and outgoing demeanor.

Education

• High School graduate or equivalent

Years of Experience

• Minimum of 1-2 years of experience in customer service or sales

Licenses / Certifications / Registrations

• Complete Retention Specialist Certification within 60 days of hire
• Passion to serve others
• Effective communication skills

Preferred Requirements

• Bachelor’s Degree in Hospitality

Life Time is a place for everyone. As an organization, we are committed to an inclusive, diverse and equitable workplace that respects and celebrates the unique contributions of each individual while ensuring we remain an equal opportunity employer that recruits, hires, trains and promotes based on merit and qualifications.