Membership Concierge

Life Time Inc.; Dallas (TX); On-site; USD 16,531 - 22,041; Part time

Job summary

Life Time Inc. is seeking a Membership Concierge to warmly welcome members and guests, delivering exceptional customer service in a health-club setting. You will educate guests about programs, events, and pricing while building value-based relationships that support member goals.

The role emphasizes hospitality, fast-paced service, and the ability to handle member transactions with accuracy and care. This position aligns with a healthy, active lifestyle and team-driven culture.

Qualifications

• Front desk/customer service experience preferred.
• Strong communication and hospitality attitude.
• Ability to multi-task in a fast-paced environment.
• Willingness to work at least 15 hours per week.

Responsibilities

• Serve as the first point of contact for members and guests.
• Educate members about club programming, events, pricing, and policies.
• Build relationships to deliver extraordinary experiences.
• Assist members with transactions and account changes.

Skills

Customer service

Hospitality mindset

Effective communication

Multi-tasking

Stand for four hours

Education

HS diploma

Job description

Position Summary

The Membership Concierge delivers the highest quality customer service to all members and guests. As the first point of contact, you play a crucial role in ensuring everyone who visits Life Time feels welcomed and valued. In this role, you will enjoy a fun and healthy work environment while building value‑based relationships that increase member loyalty and assist members in meeting their healthy way of life goals.

Job Duties And Responsibilities

• Operate as first point of contact for members and guests
• Receive and facilitate incoming phone calls from members and guests
• Maintain updated knowledge to appropriately educate all members and guests about club programming, events, pricing, and policies
• Exemplify a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences
• Assist members with transactions and general account changes

Position Requirements

• Minimum of 6 months service/reception experience
• Complete Concierge Certification upon hire
• Must work a minimum of 15 hours per week
• Commitment to serve others
• Effective communication skills
• Passion for living a healthy way of life
• Ability to multi‑task and deliver high quality customer service in a fast‑paced environment
• Good verbal communication skills
• Must be able to stand for four hours at a time

Preferred Requirements

• HS graduate or equivalent preferred

Life Time is a place for everyone. As an organization, we are committed to an inclusive, diverse and equitable workplace that respects and celebrates the unique contributions of each individual while ensuring we remain an equal opportunity employer that recruits, hires, trains and promotes based on merit and qualifications.