Member Value Personal Banker - Melville

FourLeaf Federal Credit Union; Melville (NY); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive 401k

Tuition reimbursement

Flexible work options

Volunteer opportunities

Food truck days

Job summary

A community-focused financial institution in Melville seeks a Member Value Personal Banker. In this role, you will enhance member relationships, meet sales goals, and ensure smooth financial transactions. The ideal candidate has a strong sales background and excellent communication skills. This position offers competitive benefits, including 401k and tuition reimbursement.

Qualifications

• 2+ years of demonstrated sales and service success.
• Proven ability to meet sales goals.
• Strong organizational and time management skills.

Responsibilities

• Proactively outreach to members to meet sales goals.
• Effectively process transactions in accordance with policies.
• Provide exceptional member experiences and resolve issues.

Skills

Sales

Member service

Communication

Detail-oriented

Education

High School Diploma or GED

Tools

PC

Windows

Internet

Job description

FourLeaf's ultimate goal is to provide the best-in-class member and employee experience, and it all begins with two things: hiring incredible people and giving them a great place to work.

What You’ll Do
The Member Value Personal Banker contributes to the success of the branch by identifying and executing on ways to deepen and grow member relationships with FourLeaf through proactive effort. The requirement is to always keep the members’ best interests as the primary goal while ensuring to match FourLeaf products and services in ways to enrich the lives of our members and provide them with maximum value. This is a revenue producing role which has a variable pay component tied to goal attainment. This position is critical in the success of the branch to grow deposit and loan share within their market. MVPB’s will be accountable for goals in accordance with the performance management process for this position. They will be responsible to make sound recommendations for products and services that benefits the members and to process financial transactions with accuracy and efficiency.

Core Contributions

• Sales
  • Proactively outreach to members and prospects to meet sales goals through consultative needs discovery process focused on helping provide products and services that enrich the lives of FourLeaf members.
  • Meet deposit unit and dollar sales goals.
  • Execute on defined proactive activities to assist in the growth of membership and balances with both loans and deposits.
  • Partner with assigned FourLeaf Financial Group Advisor to set appointments for members to assist them with the investment needs.
  • Work with Business Banking team to develop opportunities with prospects and members to expand and acquire new business relationships.
  • Actively uncover opportunities for auto, home equity, business and residential loans.
  • Cross sell appropriate products and services to FourLeaf members and prospects such as direct deposit, credit and debit cards, online and mobile banking etc.
  • Be accountable for meeting monthly, quarterly and annual sales goals.
• Operations
  • Effectively process transactions by utilizing FourLeaf systems in accordance with established policies and procedures. This encompasses account openings and maintenance of consumer, business, and fiduciary accounts such as Estate, Trust, Guardianships, and IRA’s, Notary if applicable among others.
  • Assesses and identifies the best possible lending product for members. Responsible for understanding product’s features and benefits and submitting applications, completing disbursements, maintenance, and closings for all loan products including Home Equity Products.
  • Performs all financial transactions including teller transactions including processing Speed Deposit and Night Drop transactions, if applicable.
  • Make sound decisions that adhere to all policies, procedures, and regulatory banking requirements. Ex: making determinations for check holds while adhering to funds availability policy.
  • Identify red flags based on risk guidelines and refer escalations to supervisors when necessary.
• Member Experience
  • Be a trusted advisor utilizing a consultative sales approach to assist with growing the branch market.
  • Make sound recommendations for products and services that benefit the members. This includes referring members to business partners to further expand member relationships.
  • Provide exceptional member experiences by cultivating relationships, identifying member needs, analyzing/researching account/loan data and resolving issues.
  • Maintains high member satisfaction that aligns to FourLeaf’s expectations including professionalism, accuracy, and timely follow up with members.
  • Ability to communicate with members to share knowledge and information such as marketing promotions and services provided by business partners.
  • Educating and assisting members with technology and self-service options to enhance the omnichannel experience that meets their banking needs.
  • Contribute to lobby management by welcoming members, checking in members waiting for platform services, and at times.
• Compliance
  • Supports the branch by participating in opening/closing procedures, daily reports, audit tasks and dual control.
  • Maintain controls, reconciliations and reports as needed or required. This includes, but is not limited to verifying currency, balancing individual cash box/cash recyclers (TCR), daily reports, CTR’s, SAR’s.
  • Stays abreast and adheres to policies, procedures, and banking regulations.
  • Identifies emerging risks and fraud trends to minimize exposure to members and FourLeaf.
  • Complies with all aspects of Bank Secrecy Act, Anti-Money Laundering, Office of Foreign Asset Control.
• Strategy
  • Participate in the overall success of the individual, branch, region, Retail Banking, and organizational goals by meeting or exceeding assigned performance goals and metrics.
  • Continually enhance sales conversations to obtain member relationships to drive deposits and loans.

Assets You Will Bring

• High School Diploma or GED.
• 2+ years of demonstrated sales and service success.
• NYS Notary Public License.
• NMLS License.
• PC, Windows, and Internet proficient.
• Proven ability to meet sales goals, detail oriented, strong organizational skills, superior member service, excellent communication, and time management.

What Sets Us Apart?
Along with a comprehensive benefit package, we offer:

• Competitive 401k
• Tuition reimbursement
• Flexible work options
• Volunteer opportunities
• Water Cooler Chats with executive teammates
• Clubs & Sports
• Food truck days

Who is FourLeaf?
FourLeaf Federal Credit Union (FourLeaf) has been committed to the financial well-being of our members for over 80 years. Through our full range of competitive savings and loan products, you can trust us in every step of your financial journey. From applying for a credit card to closing on your mortgage to opening your child’s first savings account, FourLeaf is here to help you reach your financial goals.