Member Support Specialist

Rocket Carwash; Loma Linda (CA); On-site; USD 19,000 - 26,000; Full time

Job summary

Rocket Carwash is seeking a Member Support Specialist in California. You will greet guests, check in on their experience, and support them throughout their visit while performing vehicle prep and towel/cleaner stocking tasks. The role emphasizes teamwork, safety, and exceptional guest service in a fast-paced environment.

No prior experience is required; training and tools are provided. The position offers a starting hourly pay with opportunities to grow as part of a rapidly expanding company.

Qualifications

• Must be at least 16 years old.
• Individually lift objects weighing up to 50 pounds.
• Safely team-lift and maneuver items up to 100+ pounds.
• Stand, walk, or sit for long periods (up to 8 hours).
• Mobility for kneeling, crouching, or crawling.

Responsibilities

• Greet customers with a smile and provide a welcoming, professional experience.
• Check in on members' experience throughout their visit and build connections.
• Prepare vehicles before wash, following SOPs, ensuring clear hand signals for smooth flow.
• Maintain stock of towels and cleaners in carts for interior use during visits.
• Keep location clean and organized; perform side-work and tasks assigned by leadership.
• Work collaboratively as part of a positive, team-oriented environment.
• Follow all safety regulations and policies at all times.
• May perform basic to intermediate-level technology tasks as needed.
• Perform any other duties as assigned by leadership.
• Treat others with respect and dignity at all times.

Job description

Rocket Carwash is reaching new heights with an electrifying pace of expansion! Breaking into four new states last year marked a pivotal start to an exciting journey with limitless possibilities on the horizon. By joining Rocket Carwash, you'll collaborate with a team that reshapes industry benchmarks. We're not just disrupting the industry; we're setting a new standard. Our exceptional growth is a testament to our team's unwavering dedication. Our success is a result of our people, rooted in relentless energy, positivity, and a customer-centric approach, continuously innovating to set us apart. Experience a realm where the boundaries of personal and professional growth simply do not exist!

At Rocket, we’re not just offering a job – we’re providing an opportunity for personal and professional growth. We’re committed to supporting you as an individual while you gain valuable life experience and develop skills that will benefit your future.

If you’re ready to join a team of passionate individuals, who take pride in greeting guests with a smile, we encourage you to apply for the Member Support Specialist position.

Come be a part of something special & invest in yourself today!

Primary Responsibilities:

• Uphold the Rocket Guest Service Expectation Model by consistently presenting a positive and friendly image, warmly greeting customers with a smile, addressing them by name, executing operational fundamentals with excellence, and extending a genuine invitation to return, all to create a personalized and memorable experience.
• Build memorable connections with both current and potential members by checking in on their experience throughout their visit.
• Prepare vehicles before they enter the wash tunnel, following all Standard Operating Procedures, paying special attention to hard-to-clean areas and clear hand signals to ensure a smooth and efficient process.
• Conduct routine parking lot checks to ensure member carts are fully stocked with fresh towels and cleaners for interior use.
• Maintain a clean and organized location. Complete all necessary side-work, housekeeping tasks, and any additional duties assigned by a manager or supervisor to maintain operational excellence.
• Work as a member of a team in an environment where collaboration and a positive attitude are keys to driving success
• Maintain awareness and compliance with all safety regulations and policies.
• May be asked to perform basic to intermediate-level technology tasks.
• Perform other duties as assigned by leadership.
• Treats others with respect and dignity at all times.

We are looking for someone who…

• Operates with a high level of professionalism and integrity
• Conveys positivity and leads by example
• Has excellent communication and interpersonal skills
• Has the ability to work in a dynamic, fast-paced environment
• Has an eagerness to learn and adapt to new tasks and responsibilities
• Is team oriented and dependable
• Embraces opportunities for learning and growth within the company

Position Requirements:

• Must be at least 16 years old; students are welcome and encouraged to apply!
• Individually lift objects off the ground weighing up to 50 pounds
• Safely work with a team to lift and maneuver items weighing up to 100+ pounds
• Stand, walk, or sit for long periods of time (up to 8 hours)
• Mobility to work in areas that require kneeling, crouching, or crawling
• Ability to work outside in varying weather conditions
• Be available to work various shifts and holidays, based on the needs of the business

No prior experience? No problem! We provide all the necessary training and tools you need to succeed. If you're excited about joining a team that values growth, learning, and creating exceptional experiences, we'd love to hear from you!

Pay Rate:

$16.90/hr based upon work experience

Equal Opportunity Employer:

Rocket Carwash and its subsidiaries provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.