Member Support Manager — Hybrid & Training

Central-One-Federal-Credit-Union; Auburn (MA); Ibrido; USD 45.000 - 58.000; Tempo pieno

Descrizione del lavoro

Central One Federal Credit Union in Auburn, MA is seeking a supervisory leader for the Member Support Center. The role centers on developing the MSC staff, coaching for performance, and promoting a member‑focused culture while maintaining high satisfaction levels.

The position requires 2–4 years in customer service/sales supervision, strong analytical skills, and ability to train staff. Hybrid work is available after training; strong leadership and cross-selling abilities are essential.

Competenze

• A two-year college degree or equivalent experience required
• 2 to 4 years of experience in inbound or outbound customer service/sales in a supervisory role
• Analytical ability; ability to make decisions and do detailed work
• Proficiency in Windows, MS Office, and Outlook and general office equipment
• Excellent communication skills and leadership

Mansioni

• Strives to be the Ideal Team Player and lead by example
• Respond to MSC staff inquiries; counsel on savings, loan, IRA, equity and mortgage products
• Maintain logs of internal inquiries and highlight trends
• Develop department processes and staff development programs
• Coach and train new Members Support employees
• Oversee annual performance reviews with manager
• Promote COFCU programs and encourage new membership
• Conduct training and regular team meetings

Conoscenze

Analytical ability

Decision making

Detail oriented

Communication skills

Cross-selling

Leadership

Customer service

Formazione

Two-year college degree

Strumenti

Windows

MS Office

Outlook

Descrizione del lavoro

Central One Federal Credit Union in Auburn, MA is seeking a supervisory leader for the Member Support Center. The role centers on developing the MSC staff, coaching for performance, and promoting a member‑focused culture while maintaining high satisfaction levels.

The position requires 2–4 years in customer service/sales supervision, strong analytical skills, and ability to train staff. Hybrid work is available after training; strong leadership and cross-selling abilities are essential.