Member Specialist PT

Sam's Club; Albuquerque (NM); On-site; USD 23,419 - 34,440; Full time

Benefits offered by this job

Health benefits

401(k) and company-paid life insurance

PTO and various leave benefits

Employee discounts

Job summary

Sam’s Club in Albuquerque, NM is seeking a friendly Associate to provide member service at the front end and support self‑service technology.

You will maintain the checkout area, process purchases, handle returns, and help customers navigate products while upholding safety and company policies.

Qualifications

• Retail experience including operating front end equipment (for example, cash register).
• Working with mobile retail applications.

Responsibilities

• Provides member service.
• Maintains the checkout area.
• Resolves member issues and concerns.
• Promotes Sam’s Club products and services.
• Provides guidance and support to members regarding self‑service technology.
• Processes member purchases and assists with payments, returns, refunds, and exchanges according to company policies and procedures.
• Follows company safety standards, procedures, and guidelines, including conducting safety sweeps.
• Handles merchandise following proper procedures, correcting and reporting unsafe situations to facility management.
• Maintains entrance and exit areas, verifies membership cards, addresses member needs, arranges merchandise, and ensures a safe shopping environment.
• Assists members with purchasing decisions, locating merchandise, transporting items, and securing company assets by observing potential criminal activity.
• Maintains paperwork, logs, and other documentation; executes emergency response procedures and ensures compliance with company security and safety practices.
• Assists in training new Member Frontline Services associates on company processes and procedures, teaches new technology and tool functionality, and delivers new program rollout training.
• Supports continuous learning, process improvement, and identifies shrink and damages.
• Completes work assignments using policies, data, and resources, collaborating with managers, co‑workers, customers, and partners, prioritizing tasks and recommending improvement opportunities.

Job description

Position Summary

Position Summary... What you’ll do...

Responsibilities

• Provides member service.
• Maintains the checkout area.
• Resolves member issues and concerns.
• Promotes Sam’s Club products and services.
• Provides guidance and support to members regarding self‑service technology.
• Processes member purchases and assists with payments, returns, refunds, and exchanges according to company policies and procedures.
• Follows company safety standards, procedures, and guidelines, including conducting safety sweeps.
• Handles merchandise following proper procedures, correcting and reporting unsafe situations to facility management.
• Maintains entrance and exit areas, verifies membership cards, addresses member needs, arranges merchandise, and ensures a safe shopping environment.
• Assists members with purchasing decisions, locating merchandise, transporting items, and securing company assets by observing potential criminal activity.
• Maintains paperwork, logs, and other documentation; executes emergency response procedures and ensures compliance with company security and safety practices.
• Assists in training new Member Frontline Services associates on company processes and procedures, teaches new technology and tool functionality, and delivers new program rollout training.
• Supports continuous learning, process improvement, and identifies shrink and damages.
• Completes work assignments using policies, data, and resources, collaborating with managers, co‑workers, customers, and partners, prioritizing tasks and recommending improvement opportunities.

Core Values

• Respect the Individual: Embraces differences in people, cultures, ideas, and experiences; creates a workplace where associates feel seen, supported and connected through a culture of belonging; creates opportunities for all associates to thrive and perform; helps attract the best talent.
• Respect the Individual: Works as a team; builds strong and trusting relationships; communicates with impact, energy, and positivity to motivate and influence.
• Respect the Individual: Strengthens the team by helping, developing and mentoring others; recognizes others’ contributions and accomplishments.
• Act with Integrity: Maintains and promotes the highest standards of integrity, ethics and compliance, models the Walmart values to support and foster our culture; holds oneself and others accountable; supports Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us.
• Act with Integrity: Acts in a self‑less manner and is consistently humble, self‑aware, honest, fair, and transparent.
• Serve our Customers and Members: Delivers results while putting the customer first.
• Serve our Customers and Members: Makes decisions based on reliable information; balances short‑and‑long‑term priorities; considers how own work impacts the team’s ability to deliver on our purpose for all stakeholders.
• Strive for Excellence: Displays curiosity and a desire to learn; takes calculated risks; demonstrates courage and resilience.
• Strive for Excellence: Drives continuous improvements; is open to and uses new technologies and skills; supports others through change.

Minimum Qualifications

• Retail experience including operating front end equipment (for example, cash register).
• Working with mobile retail applications.

Preferred Qualifications

• Retail experience including operating front end equipment (for example, cash register).
• Working with mobile retail applications.

Benefits

• Health benefits include medical, vision and dental coverage.
• Financial benefits include 401(k), stock purchase and company‑paid life insurance.
• Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices.
• Other benefits include short‑term and long‑term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

Live Better U is a company‑paid education benefit program for full‑time and part‑time associates in Walmart and Sam’s Club facilities. Programs range from high school completion to bachelor’s degrees, including English Language Learning and short‑form certificates. Tuition, books, and fees are completely paid for by Walmart.

The hourly wage range for this position is $17.00 to $25.00*.

The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.

Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.

Primary Location

1421 N RENAISSANCE BLVD NE, ALBUQUERQUE, NM 87107‑7018, United States of America

Company Policies

Walmart and its subsidiaries are committed to maintaining a drug‑free workplace and have a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.