Member Specialist

Sam's Club; Vienna (WV); On-site; USD 23,419 - 34,440; Full time

Benefits offered by this job

Health benefits including medical, vision, and dental coverage

401(k) and stock purchase program

Paid time off, parental leave, and military leave pay

Free education benefit program for associates

Job summary

Sam's Club in Vienna, WV is hiring for a position requiring member service, checkout maintenance, and issue resolution. The role includes assisting in training new associates while adhering to safety standards and company policies. With a focus on teamwork and customer service, candidates should have retail experience and familiarity with front-end equipment.

This full-time role offers a competitive hourly wage ranging from $17.00 to $25.00, inclusive of potential premiums. Benefits include health coverage, paid time off, and education support.

Qualifications

• Retail experience including operating front end equipment (e.g., cash register).
• Working with mobile retail applications.

Responsibilities

• Provide member service, maintain checkout area, and resolve member issues.
• Assist with training of Member Frontline Services associates.
• Collaborate with managers and co-workers to complete work assignments.

Skills

Retail experience

Operating front end equipment

Working with mobile retail applications

Job description

Position Summary: Provide member service, maintain the checkout area, resolve member issues and concerns, promote Sam’s Club products and services, give guidance and support to members regarding self‑service technology, process member purchases, and assist with payments, returns, refunds, and exchanges according to company policies and procedures for different membership and payment types. Follow company safety standards, procedures, and guidelines, including conducting safety sweeps and handling merchandise according to proper procedures. Correct and report unsafe situations to facility management, maintain entrance and exit areas, acknowledge members, verify membership cards, and identify member needs. Assist members with purchasing decisions, locating merchandise, and transporting items, while maintaining a safe shopping environment. Secure and safeguard Sam’s Club assets by observing potential criminal activity, maintain required documentation, execute emergency response procedures, and ensure compliance with company security and safety practices.

Assist with the training of Member Frontline Services associates on company processes and procedures, teach new technology and tool functionality, deliver new programs rollout training, and provide continuous learning and process improvement opportunities.

Ensure area of responsibility is maintained in accordance with company policies and procedures by properly handling returns, arranging and organizing merchandise, identifying shrink and damages, and complying with company policies, procedures, and standards of ethics and integrity.

Complete work assignments and priorities using policies, data, and resources; collaborate with managers, co‑workers, customers, and other business partners; identify priorities, deadlines, and expectations; carry out tasks; communicate progress and information; determine and recommend ways to address improvement opportunities; and adapt to and learn from change, difficulties, and feedback.

Respect diversity and work as a team, build strong relationships, communicate with impact and positivity, and mentor others while maintaining the highest standards of integrity, ethics, and compliance. Serve customers and members by delivering results with customer focus, making evidence‑based decisions, balancing short‑ and long‑term priorities, and supporting continuous improvement.

Benefits

• Health benefits including medical, vision and dental coverage
• Financial benefits including 401(k), stock purchase and company‑paid life insurance
• Paid time off benefits including PTO, parental leave, family care leave, bereavement, jury duty, and voting. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount depends on your job classification and length of employment and meets or exceeds local paid sick leave laws.
  For information about PTO, see https://one.walmart.com/notices.
• Other benefits include short‑term and long‑term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

Live Better U is a company‑paid education benefit program for full‑time and part‑time associates in Walmart and Sam’s Club facilities, covering high school completion to bachelor’s degrees, English Language Learning, and short‑form certificates. Tuition, books, and fees are paid in full by Walmart.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart at https://bit.ly/3iOOb1J.

The hourly wage range for this position is $17.00 to $25.00. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances.

Minimum Qualifications

• Retail experience including operating front end equipment (e.g., cash register)
• Working with mobile retail applications

Preferred Qualifications

• Retail experience including operating front end equipment (e.g., cash register)
• Working with mobile retail applications

Primary Location: 1100 GRAND CENTRAL AVE, VIENNA, WV 26105-1049, United States of America

Walmart and its subsidiaries are committed to maintaining a drug‑free workplace and have a no‑tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.