Member Specialist

Sam's Club; Rock Hill (SC); On-site; USD 24,796 - 35,817; Full time

Benefits offered by this job

Health benefits including medical, vision, and dental coverage

401(k) and stock purchase options

Paid time off and various leave options

Tuition reimbursement for education programs

Company discounts

Job summary

Sam's Club is seeking a dedicated member service associate in Rock Hill, SC. Responsibilities include providing excellent member service, maintaining checkout areas, resolving member issues, and promoting products.

The ideal candidate has retail experience and knowledge of mobile retail applications. We offer competitive pay, health benefits, paid time off, education benefits, and more. Join us in creating a safe and productive shopping environment.

Qualifications

• Retail experience including operating front-end equipment (for example, cash register).
• Working with mobile retail applications.

Responsibilities

• Provide member service.
• Maintain the checkout area.
• Resolve member issues and concerns.
• Promote Sam’s Club products and services.
• Provide guidance and support to members regarding self-service technology.

Skills

Retail experience

Operating front-end equipment

Working with mobile retail applications

Job description

Position Summary

Position Summary...

What You’ll Do

• Provide member service.
• Maintain the checkout area.
• Resolve member issues and concerns.
• Promote Sam’s Club products and services.
• Provide guidance and support to members regarding self‑service technology.
• Process member purchases.
• Assist with payments, returns, refunds, and exchanges according to company policies and procedures for different membership and payment types.
• Follow company safety standards, procedures, and guidelines, including conducting safety sweeps.
• Follow proper procedures for handling merchandise.
• Correct and report unsafe situations to facility management.
• Maintain entrance areas.
• Acknowledge members, verify membership cards, and identify member needs.
• Assist members with purchasing decisions.
• Locate merchandise.
• Assist members with transporting items.
• Maintain a safe shopping environment.
• Maintain exit areas.
• Review member receipts.
• Assist with securing and safeguarding Sam’s Club assets and property by observing and communicating potential criminal activity according to company policies and procedures.
• Maintain paperwork, logs, and other required documentation.
• Execute emergency response procedures.
• Ensure compliance with company security and safety practices.
• Assist with the training of Member Frontline Services associates on company processes and procedures.
• Teach new technology and tool functionality.
• Deliver new program rollout training.
• Provide continuous learning and process improvement opportunities.
• Ensure the area of responsibility is maintained in accordance with company policies and procedures by properly handling returns.
• Identify shrink and damages.
• Complete work assignments and priorities by using policies, data, and resources; collaborating with managers, co‑workers, customers, and other business partners; identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress and information; determining and recommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback.

Minimum Qualifications

• Retail experience including operating front‑end equipment (for example, cash register).
• Working with mobile retail applications.

Benefits

At Sam’s Club, we offer competitive pay as well as performance‑based bonus awards and other great benefits for a happier mind, body, and wallet!

• Health benefits include medical, vision and dental coverage.
• Financial benefits include 401(k), stock purchase and company‑paid life insurance.
• Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices.
• Other benefits include short‑term and long‑term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

Live Better U is a company‑paid education benefit program for full‑time and part‑time associates in Walmart and Sam’s Club facilities. Programs range from high school completion to bachelor’s degrees, including English Language Learning and short‑form certificates. Tuition, books, and fees are completely paid for by Walmart.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart at https://bit.ly/3iOOb1J.

The hourly wage range for this position is $18.00 to $26.00*.

• The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.

Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.

Location

2474 CROSS POINTE DRIVE, ROCK HILL, SC 29730‑8185, United States of America.

Disclaimer

Walmart and its subsidiaries are committed to maintaining a drug‑free workplace and have a no‑tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.