Member Specialist

Sam's Club; Johnson City (TN); On-site; USD 23,419 - 34,440; Part time

Benefits offered by this job

Health benefits

401(k) and stock purchase plan

Paid time off and leave

Employee discounts

Job summary

Sam's Club in Johnson City, TN is seeking a frontline associate to provide member service, maintain the checkout area, and promote Sam’s Club products and services.

You will assist with payments, returns, exchanges, and use self-service technology while following company policies and safety standards.

This role includes helping with merchandise zoning, security tasks, and supporting training of new Frontline Services staff as part of a team that values integrity and customer focus.

Qualifications

• Retail experience including operating front-end equipment (cash register).
• Experience working with mobile retail applications.

Responsibilities

• Provides member service, maintains the checkout area, resolves member issues and concerns, promotes Sam’s Club products and services, supports members regarding self-service technology, processes member purchases, assists with payments, returns, refunds, and exchanges according to company policies and procedures, and follows company safety standards.
• Follows proper procedures for handling merchandise, corrects and reports unsafe situations to facility management.
• Maintains entrance areas: acknowledges members, verifies membership cards, identifies member needs, assists with purchasing decisions, locates merchandise, promotes products, zones the area, arranges and organizes merchandise, assists with transporting items, and maintains a safe shopping environment.
• Maintains exit areas: reviews member receipts, acknowledges the member, identifies member needs, assists with securing Sam’s Club assets by observing and communicating potential criminal activity, maintains paperwork and logs, executes emergency response procedures, and ensures compliance with company security and safety practices.
• Assists with the training of Member Frontline Services associates on company processes, teaches new technology and tool functionality, delivers new programs rollout training, and provides continuous learning and process improvement opportunities.
• Ensures area of responsibility is maintained in accordance with company policies and procedures by properly handling returns, zoning the area, arranging and organizing merchandise, and identifying shrink and damages.
• Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans, using the Open Door Policy, and applying these in executing business processes and practices.
• Completes work assignments and priorities using policies, data, and resources; collaborates with managers, co-workers, customers, and other business partners; identifies priorities, deadlines, and expectations; carries out tasks; communicates progress and information; determines and recommends ways to address improvement opportunities; and adapts to and learns from change, difficulties, and feedback.

Skills

Member service experience

Mobile retail applications

Job description

Position Summary

The role includes providing member service, maintaining the checkout area, resolving member issues, and promoting Sam’s Club products and services.

Responsibilities

• Provides member service, maintains the checkout area, resolves member issues and concerns, promotes Sam’s Club products and services, supports members regarding self‑service technology, processes member purchases, assists with payments, returns, refunds, and exchanges according to company policies and procedures, and follows company safety standards, procedures, and guidelines, including conducting safety sweeps.
• Follows proper procedures for handling merchandise, corrects and reports unsafe situations to facility management.
• Maintains entrance areas: acknowledges members, verifies membership cards, identifies member needs, assists with purchasing decisions, locates merchandise, promotes products, zones the area, arranges and organizes merchandise, assists with transporting items, and maintains a safe shopping environment.
• Maintains exit areas: reviews member receipts, acknowledges the member, identifies member needs, assists with securing Sam’s Club assets by observing and communicating potential criminal activity, maintains paperwork and logs, executes emergency response procedures, and ensures compliance with company security and safety practices.
• Assists with the training of Member Frontline Services associates on company processes, teaches new technology and tool functionality, delivers new programs rollout training, and provides continuous learning and process improvement opportunities.
• Ensures area of responsibility is maintained in accordance with company policies and procedures by properly handling returns, zoning the area, arranging and organizing merchandise, and identifying shrink and damages.
• Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans, using the Open Door Policy, and applying these in executing business processes and practices.
• Completes work assignments and priorities using policies, data, and resources; collaborates with managers, co‑workers, customers, and other business partners; identifies priorities, deadlines, and expectations; carries out tasks; communicates progress and information; determines and recommends ways to address improvement opportunities; and adapts to and learns from change, difficulties, and feedback.

Company Values

Respect the Individual: embraces differences in people, cultures, ideas, and experiences; creates a workplace where associates feel seen, supported and connected through a culture of belonging; creates opportunities for all associates to thrive and perform; helps attract the best talent.

Works as a team; builds strong and trusting relationships; communicates with impact, energy, and positivity to motivate and influence.

Strengthens the team by helping, developing and mentoring others; recognizes others’ contributions and accomplishments.

Act with Integrity: maintains and promotes the highest standards of integrity, ethics and compliance, models the Walmart values, and holds oneself and others accountable; supports Walmart’s goal of becoming a regenerative company.

Acts in a self‑less manner and is consistently humble, self‑aware, honest, fair, and transparent.

Serve our Customers and Members: delivers results while putting the customer first; makes decisions based on reliable information; balances short‑ and long‑term priorities; and considers how own work impacts the team’s ability to deliver on our purpose for all stakeholders.

Strive for Excellence: displays curiosity and a desire to learn; takes calculated risks; demonstrates courage and resilience; drives continuous improvements; is open to and uses new technologies and skills; and supports others through change.

Benefits

• Health benefits include medical, vision and dental coverage.
• Financial benefits include 401(k), stock purchase, and company‑paid life insurance.
• Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting; you will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.
• Other benefits include short‑term and long‑term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

Education Benefit

Live Better U is a company‑paid education benefit program for full‑time and part‑time associates in Walmart and Sam’s Club facilities. Programs range from high‑school completion to bachelor’s degrees, including English Language Learning and short‑form certificates. Tuition, books, and fees are completely paid for by Walmart.

Compensation

The hourly wage range for this position is $17.00 to $25.00 per hour. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.

Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.

Minimum Qualifications

• Retail experience including operating front‑end equipment (e.g., cash register).
• Experience working with mobile retail applications.
• … (additional qualifications…)

Preferred Qualifications

• … (optional qualifications – if provided, list them here)

Location

Primary Location: 3060 Franklin Terrace Dr, Johnson City, TN 37604‑4123, United States.

Additional Information

Walmart and its subsidiaries are committed to maintaining a drug‑free workplace and have a no‑tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.