Member Specialist

Walmart; Florida; On-site; USD 35,000 - 52,000; Part time

Benefits offered by this job

Health benefits

401(k) and stock purchase

Paid time off

Sam's Club membership

Job summary

Walmart's Sam's Club in Cocoa, FL is seeking a part-time associate to provide member service, maintain the checkout area, process purchases, and guide customers on self-service technology. You will resolve member issues and assist with payments, returns, refunds, and exchanges according to policy.

You will promote Sam's Club products, stock and organize merchandise, assist with safety and security, and support training for frontline staff.

Qualifications

• Retail experience including operating front end equipment such as cash registers.
• Experience working with mobile retail applications.

Responsibilities

• Provides member service and resolves member issues at checkout.
• Maintains checkout area and processes member purchases.
• Promotes Sam's Club products and guides self-service technology.
• Handles payments, returns, refunds, and exchanges per policy.
• Follows safety standards and protects store assets.

Skills

Retail experience with front-end

Mobile retail applications

Customer service

Job description

$17.00 - $25.00/hr*Part timeShifts may vary

Position Summary

Position Summary... What you'll do... Provides member service. Maintains the checkout area. Resolves member issues and concerns. Promotes Sam's Club products and services. Provides guidance and support to members regarding self-service technology. Processes member purchases. Assists with payments, returns, refunds, and exchanges according to company policies and procedures for different membership and payment types. Follows company safety standards, procedures, and guidelines, including conducting safety sweeps.Follows proper procedures for handling merchandise. Corrects and reports unsafe situations to facility management.Maintains entrance areas. Acknowledges members, verifies membership cards, and identifies member needs. Assists members with purchasing decisions. Locates merchandise. Resolves member issues and concerns. Promotes the company's products and services. Zones the area. Arranges and organizes merchandise. Assists members with transporting items. Maintains a safe shopping environment.Maintains exit areas. Reviews member receipts. Acknowledges the member and identifies member needs. Assists with securing and safeguarding Sam's Club assets and property by observing and communicating potential criminal activity according to company policies and procedures. Maintains paperwork, logs, and other required documentation. Executes emergency response procedures. Ensures compliance with company security and safety practices.Assist with the training of Member Frontline Services associates on company processes and procedures. Teaches new technology and tool functionality. Delivers new programs rollout training. Provides continuous learning and process improvement opportunities.Ensures area of responsibility is maintained in accordance with company policies and procedures by properly handling returns. Zones the area. Arranges and organizes merchandise. Identifies shrink and damages.Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans; using the Open Door Policy; and applying these in executing business processes and practices.Completes work assignments and priorities by using policies, data, and resources; collaborating with managers, co-workers, customers, and other business partners; identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress and information; determining and recommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback.

Respect the Individual

Embraces differences in people, cultures, ideas, and experiences; creates a workplace where associates feel seen, supported and connected through a culture of belonging; creates opportunities for all associates to thrive and perform; helps to attract the best talent.

Works as a team; builds strong and trusting relationships; communicates with impact, energy, and positivity to motivate and influence.

Strengthens the team by helping, developing and mentoring others; recognizes others' contributions and accomplishments.

Act with Integrity

Maintains and promotes the highest standards of integrity, ethics and compliance, models the Walmart values to support and foster our culture; holds oneself and others accountable; supports Walmart's goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us.

Acts in a selfless manner and is consistently humble, self-aware, honest, fair, and transparent.

Serve our Customers and Members

Delivers results while putting the customer first.

Makes decisions based reliable information; balances short- and long-term priorities; and considers how own work impacts the team's ability to deliver on our purpose for all stakeholders.

Strive for Excellence

Displays curiosity and a desire to learn; takes calculated risks; and demonstrates courage and resilience.

Drives continuous improvements; is open to and uses new technologies? and skills; and supports others through change.

Benefits

At Sam's Club, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet!

-Health benefits include medical, vision and dental coverage

-Financial benefits include 401(k), stock purchase and company-paid life insurance

-Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices.

-Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

Live Better U is a company paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart at https://bit.ly/3iOOb1J.

The hourly wage range for this position is $17.00 to $25.00* *The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.

Minimum Qualifications...

Preferred Qualifications...

Retail experience including operating front end equipment (for example, cash register), Working with mobile retail applications

Primary Location... 450 TOWNSEND RD, COCOA, FL 32926-3308, United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. Walmart is committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job.

Explore our benefits

Club membershipNo cost to you

As a Sam's Club associate, you're eligible to enjoy a complimentary Sam's Club Membership, which includes access to exclusive pricing, savings events and access to a wide range of products and services, both in-store and online, plus a 10% discount on fresh fruits and veggies.

Live Better U100% coveredEarn a degree or in-demand skills certificates with no debt- Walmart covers 100% of tuition and books. Live Better U offers 60+ programs for Associates to pursue their dreams.

Clear PathwaysGrow your skillsSam's Club has invested in the next generation of talent through in-house training programs and community-based organizations that cultivate opportunities for everyone.

Financial perksEnjoy 401(k) matching and stock purchase plans

Paid time offTake a break as needed for vacation, sick leave, holidays, parental leave, and more

Comprehensive health benefitsMedical, dental, vision, and wellness programs for you and your familyWellbeing programsAccess mental health resources and assistance programs for life's challengesCareer growth opportunitiesTraining, leadership programs, and clear paths to advanceThat's just the beginning. We offer more perks specificto your work location and role. Learn about our benefits

Life at Sam's clubAt Sam's Club, we foster a culture of teamwork, growth, and innovation. Here, associates are empowered to take initiative, solve problems, and contribute to a shared mission of delivering exceptional service and value to our members.We believe in supporting each other like family, creating an environment where everyone's voice is heard and respected.Collaboration is at the core of everything we do. Whether it's working together in the club or brainstorming new ideas in the corporate office. We're committed to your development, offering continuous learning opportunities and celebrating the unique skills each associate brings. At Sam's Club, your work makes an impact every day, and we're excited to have you as part of our community.