Member Specialist

AAA - American Automobile Association; Covington (VA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health coverage

401(K) with company match

Pension

Floating holidays

Wellness programs

Employee discounts

Job summary

AAA - American Automobile Association in Covington, VA is seeking a Member Specialist to deliver professional customer service to members and insureds, assist in memberships and insurance needs, and support branch sales goals.

You will process policy changes, billings, and payments, provide information on memberships and coverage, and participate in lead generation and cross-selling under guidance.

Qualifications

• High School GED is required.
• 1–3 years of customer service experience preferred.
• Moderate data entry proficiency required.
• Moderate MS Word and Excel skills preferred.
• Advanced customer service skills preferred.
• Property and Casualty/Solicitors License required.
• Property and Casualty Insurance License (in selling state) issued within 1 year required.

Responsibilities

• Provide professional customer service to members and insureds; provide information on memberships and insurance.
• Handle walk-in and phone inquiries; sell memberships and assist in insurance sales; process policy changes and renewals; collect payments; verify coverage; provide binders as requested.
• Develop insurance leads for office sales agents.
• Communicate effectively with staff; maintain positive relationships with management.
• Support management and sales and life agents; engage in cross-selling opportunities.
• Resolve member/insured issues with discretion; escalate when needed.
• Handle routine to complex transactions per guidelines; assist with complaints.

Skills

Customer service

Data entry

MS Word

MS Excel

Advanced service

Communication

Education

High School GED

Tools

Property and Casualty License

Job description

About this job

Member Specialist

Job Summary

This position performs a variety of routine and advanced duties in support of growth, service goals and profitability for Field Sales within a Branch. Performs routine and advanced duties in support of agents and other personnel. Provides service support for existing insured's and members. Assists in the sale of insurance products, and provides other insurance support services. Reviews and completes documentation for business written in an office. Provides information to members regarding memberships and insurance

Job Duties

• Provide professional customer service to members and insured’s. Provide service and information to members regarding memberships and insurance.


• Provide service to walk-in and telephone members seeking insurance services. Sell memberships and assist in the sale of insurance to prospective insureds. Assist members with changes to existing policies or memberships, renewals, and provide information regarding billing. Accept payments on membership and insurance. Verify insurance coverage for lien holders and leasing companies. Provide binders as requested. Perform typing and other administrative duties, including, but not limited to; letters, forms, cards, rush escrows and evidence of insurance.


• Develop insurance leads for office sales agents and life specialists.


• Communicate positively and effectively with all staff. Maintain and open and positive relationship with management.


• Provide service support for both management and sales and life agents. Engage in cross selling opportunities.


• Resolve member and insured related problems using discretion and independent judgment. Refer issues which require more authority to appropriate level.


• Service work tends to be routine and described within sales and underwriting guidelines.


• Has skill set necessary to handle most complex transactions and basic complaints.


• Complex complaints may be referred to higher level Insurance Specialists or Sales Management for handling.

Qualifications

• High School GED Required


• 1-3 years Customer service Preferred


• Moderate proficiency in data entry required.


• Moderate Microsoft Word and Excel skills preferred.


• Advanced customer service skills preferred.


• Property and Casualty/Solicitors License required.


• Property and Casualty Insurance License, valid in selling state - Issued by State within 1 Year Required

• Health coverage for medical, dental, vision


• 401(K) saving plans with company match AND Pension


• Floating holidays and PTO for community volunteer programs


• Wellness programs


• Employee discounts (membership, insurance,


• travel, entertainment, services and more!)

Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.

“Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”

AAA is an Equal Opportunity Employer

Our organization participates in E-Verify