Member Solutions Specialist — Hybrid

Chartway Federal Credit Union; Tooele (UT); Hybrid; USD 28,000 - 29,000; Full time

Job summary

Chartway Federal Credit Union in Tooele, Utah is seeking a Financial Solutions Representative I to join our Member Solutions Center. This full-time role focuses on delivering exceptional service in a fast-paced call center environment while educating members on account options, online banking, and product benefits.

The position offers a competitive hourly rate ($20-$21) with potential for higher compensation based on experience and internal equity, and may be hybrid based on skillset and tenure.

Qualifications

• Education: High school education or equivalent GED.
• Experience: One year retail or customer service, preferably in a call center environment.

Responsibilities

• Handle inbound calls from members and non-members for general servicing inquiries across checking, savings, cards, CDs, business accounts and loan products.
• Possibly hybrid work based on skillset and time in position.
• Exercise problem solving skills and promote the benefits of membership.
• Update member and account information as needed.
• Maintain service levels by handling a high volume of calls in a fast-paced environment.
• Cross-sell credit union products to achieve referral goals.
• Respond to inquiries regarding current products, services and promotions.

Skills

Customer service

Communication

Problem solving

Cross-selling

Banking knowledge

Education

High school education or GED

Job description

Chartway Federal Credit Union in Tooele, Utah is seeking a Financial Solutions Representative I to join our Member Solutions Center. This full-time role focuses on delivering exceptional service in a fast-paced call center environment while educating members on account options, online banking, and product benefits.

The position offers a competitive hourly rate ($20-$21) with potential for higher compensation based on experience and internal equity, and may be hybrid based on skillset and tenure.