Member Solutions Specialist (Collections)

Myprospera; Appleton (WI); On-site; USD 38,000 - 52,000; Full time

Job summary

Prospera Credit Union is seeking a Member Solutions Specialist to support delinquent account collections and related administrative duties in a fast-paced team environment. You will contact customers by phone, mail, and email, document activity, and negotiate payment plans while ensuring compliance with FDCPA and related regulations.

Strong communication and organizational skills are essential for success. You will also handle Right to Cure processing, balance reviews, and the generation of

Qualifications

• High school diploma or equivalent is required.
• Experience in outbound call centers helps meet high-volume demands.
• Strong listening and communication skills are essential.
• Background in financial services is helpful.
• Knowledge of WCA, FDCPA, and FCRA is a plus.
• Experience using computer systems and Microsoft Office is required.

Responsibilities

• Collections: contact early delinquent accounts by telephone, mail, and email.
• Document and track all collection activity accurately.
• Negotiate payment arrangements and follow up on missed payments.
• Research accounts to verify accuracy and pursue corrections.

Skills

Excellent listening and communication

Outbound call center experience

Financial services knowledge

WCA/FDCPA/FCRA knowledge

Microsoft Office proficiency

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Join Our Team at Prospera Credit Union!

At Prospera Credit Union, we believe in more than just numbers-we believe in people. We're passionately committed to providing personalized financial guidance that helps our members achieve their unique version of prosperity. If you're looking for a meaningful career where you can make a real impact, we'd love to meet you.

What sets us apart:

• Great Paid Time Off Benefits!
• Prospera Pays 90% of Medical Monthly Premium Costs!
• Prospera Matches Up to 5% of 401K Contributions!
• Prospera Provides Short-Term disability and Long-Term Disability at No Cost to You!

Purpose:

The Member Solutions Specialist is responsible for collecting delinquent accounts including consumer loans, mortgages, credit cards, and negative deposit accounts by identifying options and pursing alternative arrangements to reduce the risk and minimize losses to the credit union. The Member Solutions Specialist will demonstrate strong self-management and time management abilities while working closely with the Member Solutions Department and other Prospera Credit Union departments and employees in a collaborative, team-oriented, and fast-paced environment. This position will primarily be contacting delinquent accounts by telephone, but occasionally through written communication and face to face interactions.

Key Responsibilities:

• Collections: 60%
  • Contact early delinquent accounts by telephone, mail, and email.
  • Complete accurate documentation and tracking of all collection activity.
  • Negotiate payment arrangements and follow-up if payment is missed.
  • Research accounts to verify accuracy and pursue any corrections.
• Member Solutions Administrative Accountabilities: 30%
  • Processing the Right to Cure's.
  • Balance assigned G/L's.
  • Create and deliver adverse action and collection letters.
  • Process tax levies within compliance timelines.
  • Prepare and submit Legals to Attorney.
  • Participate in the monthly Allowance for Loan Loss Review process.
• Technology: 5%
  • Become familiar with the Member Solutions Department Software as well as other software needed to perform the job on a daily basis.
• Other duties as assigned: 5%

What We're Looking For:

• High school diploma or equivalent
• Experience in outbound call center setting may be helpful to meet the demands of high-volume call responsibilities.
• Excellent listening and communication skills.
• Some background in financial services may be helpful.
• Knowledge of the WCA, FDCPA, and FCRA is a plus.
• Experience working on the computer, within systems and within Microsoft Office is required.

Working Style That Will Help You Succeed

• You are confident having, direct, sometimes difficult conversations while still treating people with respect.
• You notice patterns, ask good questions, and use data to make better decisions.
• You are organized, detail-oriented, and able to manage multiple priorities without losing sight of the member experience.
• You enjoy being a resource to others and helping create consistent practices across the team.

Grow your career. Make a difference. Create meaningful impact.

Prospera Credit Union is an Equal Opportunity and Affi?