Member Solutions Associate Sr

Landmark Credit Union; Town of Brookfield (WI); On-site; USD 35,000 - 55,000; Full time

Job summary

Landmark Credit Union is seeking a collections specialist to manage delinquent loans, primarily 60+ days past due. You will ensure notices are issued and expiry measures are completed before escalation to repossession, foreclosure, or legal action.

Collaboration with business partners to maintain service levels is essential. The role requires strong communication, problem-solving, and organizational abilities, with experience in collection processes and Excel preferred.

Qualifications

• High school diploma or equivalent; 2+ years collections experience.
• Experience with collection account types, loss mitigation tools, and department specialties.
• Excellent verbal and written communication, problem solving, organizational skills, and ability to work independently.

Responsibilities

• Work accounts sixty days or greater past due by calling all numbers and light skip tracing.
• Ensure a Right to Cure was sent and expired prior to further action.
• Recommend accounts for repossession, foreclosure, loss mitigation, or legal within timelines.
• Follow up with business partners to meet service levels.
• Assist in multiple areas including early, late stage, recovery, and specialty calls.
• Mentor collectors.
• Educate members on loss mitigation options and analyze information to recommend outcomes.
• Perform other duties as assigned.

Skills

Collections

Communication

Excel

Education

High school diploma

Tools

CRM systems

Job description

At Landmark Credit Union, we succeed by putting people first - and that starts with you. Our culture of inclusion and collaboration enables us to support our members' financial wellbeing, positively impact the communities we serve, and help our associates grow their careers. Bring your authentic self to work as part of an organization where you'll feel valued for your unique qualities, are enabled to reach your full potential, and are recognized for your contributions to our success. We strive to ensure you feel empowered to grow and succeed, while also feeling valued and taken care of, as we all do our part to put people first. We invite you to learn more about this and other opportunities at Landmark Credit Union.

NATURE AND SCOPE

This position reports to the Manager, Member Solutions. This role will primarily work delinquent loans that are greater than sixty days past due. They will be responsible to ensure that all required notices have been sent and expired prior to escalating to repossession, foreclosure, and/or legal. They are required to ensure our business partners are working assigned accounts within established service levels and that they follow-up with them as needed.

REQUIREMENTS

1. High school diploma or equivalent, and minimum 2 years collection experience.
2. Demonstrated experience and knowledge of all related collection account types, loss mitigation tools, and department specialty areas.
3. Excellent verbal and written communication skills, problem solving skills, organizational skills, and the ability to work independently.
4. Must have experience or ability to gain proficiency in all programs and systems used for this job. Proficiency in Microsoft Excel preferred.
5. Must have a thorough understanding of company policies and procedures as they relate to this position. Must comply with all job related State and federal laws and regulations.

PRINCIPAL ACCOUNTABILITIES

1. Work accounts sixty days or greater past due by manually calling all available phone numbers and performing light skip tracing as needed.
2. Ensure a Right to Cure was sent and has expired prior to recommending for further collection action or offsetting.
3. Recommending accounts for repossession, foreclosure, loss mitigation, or legal within expected timelines.
4. Follow-up with business partners to ensure they are meeting expected service levels.
5. Has the ability to assist in multiple areas including early stage, late stage, recovery, and specialty calls.
6. Serves as a mentor for collectors.
7. Educates members as to any loss mitigation options available to them. Can analyze information to recommend the best possible outcome for the member and Credit Union.
8. Performs other duties as assigned.