Member Solutions Advocate (Hybrid Eligible)

Kids for the Future; Albany (OR); Hybrid; USD 28,000 - 35,000; Full time

Job summary

Central Willamette Credit Union in Albany, OR is seeking a Member Solutions Officer to support members facing financial challenges. You will guide members toward solutions while protecting the credit union from potential losses.

The role emphasizes empathy, clear communication by phone and written contact, and collaboration with teammates. At least one year of collections experience is preferred, with a hybrid schedule after six months.

Qualifications

• Strong verbal and written communication skills.
• Ability to build positive relationships with members.
• Excellent organizational skills and the ability to manage time and priorities effectively.

Responsibilities

• Monitor delinquent loans and negative accounts to minimize losses.
• Contact members to arrange payments, extensions or relief.
• Process payments, adjustments and transactions accurately and compliantly.
• Maintain thorough records of collections activities and prepare management reports.

Skills

Verbal communication

Written communication

Relationship building

Organizational skills

Time management

Computer literacy

Education

High school diploma

Tools

Word processing

Spreadsheets

Job description

Central Willamette Credit Union in Albany, OR is seeking a Member Solutions Officer to support members facing financial challenges. You will guide members toward solutions while protecting the credit union from potential losses.

The role emphasizes empathy, clear communication by phone and written contact, and collaboration with teammates. At least one year of collections experience is preferred, with a hybrid schedule after six months.