Member Services Respresentative

A-Line Staffing Solutions.; Akron (OH); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

401(k) with company match

Benefits after 90 days

Job summary

A-Line Staffing is hiring a Medicare / Health Insurance Customer Service Representative in Akron, OH for a Fortune 500 company. The role is full-time, 40+ hours per week, onsite.

You will handle enrollment, benefits, billing, claims, and authorizations, and maintain confidentiality of member information while delivering empathetic, professional service over the phone. Requirements include a High School Diploma or GED and 1+ year of customer service experience; health plan exposure preferred.

Qualifications

• HS diploma or GED required.
• 1+ year of experience in customer service, call center, or administrative support.
• Experience with Medicare, health insurance, or related healthcare plans preferred.

Responsibilities

• Provide personalized service to members regarding enrollment, benefits, billing, claims, and authorizations.
• Record inquiries and complaints accurately in the tracking system.
• Meet or exceed departmental production and quality standards.
• Communicate professionally and empathetically over the phone.
• Learn and maintain knowledge of Medicare and health insurance industry practices and company systems.
• Maintain confidentiality of member and company information.
• Manage time efficiently in a fast-paced environment.

Skills

Customer service

Call center

Communication

Computer skills

Education

High School Diploma or GED

Tools

Windows

VPN

Job description

A-Line Staffing is now hiring Medicare / Health Insurance Customer Service Representative in Akron, OH. The Customer Service Representative would be working for a Fortune 500 company and has career growth potential. This would be full-time / 40+ hours per week.

Medicare / Health Insurance Customer Service Representative Compensation

The pay for this position is $20 per hour.

Benefits are available to full-time employees after 90 days of employment.

A 401(k) with company match is available for full-time employees with 1 year of service on our eligibility dates.

Medicare / Health Insurance Customer Service Representative Highlights

This position is a contract assignment with potential to hire on permanently based upon attendance, performance, and business needs.

The required availability for this position is Monday–Friday, 8:00 AM – 5:00 PM, onsite.

Medicare / Health Insurance Customer Service Representative Responsibilities

• Provide personalized service to members regarding enrollment, benefits, billing, claims, and authorizations
• Record inquiries and complaints accurately in the tracking system
• Meet or exceed departmental production and quality standards
• Communicate professionally and empathetically over the phone
• Learn and maintain knowledge of Medicare and health insurance industry practices and company systems
• Maintain confidentiality of member and company information
• Manage time efficiently in a fast-paced environment

Medicare / Health Insurance Customer Service Representative Requirements

• High School Diploma or GED
• Attendance is mandatory for the first 90 days
• 1+ year of experience in customer service, call center, or administrative support
• Experience with Medicare, health insurance, or related healthcare plans is strongly preferred

Medicare / Health Insurance Customer Service Representative Preferred Qualifications

• Strong knowledge of customer service practices, including phone systems and documentation workflows
• Effective verbal and written communication skills
• Comfortable using computers, Windows, VPN, and office equipment