Member Services Representative Weekend Overnight Full Time

Planet Fitness, Inc.; Stratford (NC); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

UKG wallet

Free Black Card membership

EAP counseling

Paid time off

Parental leave

Health insurance

Job summary

Planet Fitness, Inc. operates Excel Fitness, a Planet Fitness franchise group, and is seeking a front desk team member to ensure a welcoming, clean, and high‑service member experience.

You will check in members, conduct tours for prospective members, assist with sign‑ups, and handle account updates with accuracy. Responsibilities include delivering exceptional customer service, performing daily cleaning tasks, and supporting shift transitions.

Qualifications

• Customer service background preferred.
• Punctuality and reliability is a must.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.

Responsibilities

• Provide an exceptional customer service experience.
• Check members into the system.
• Take prospective members on tours and assist with sign-up.
• Facilitate updates to member accounts.
• Respond to member questions professionally and escalate as needed.
• Detailed cleaning in all areas of the facility.
• Close shift for the business day.
• Create a bank deposit for next day.

Skills

Customer service

Punctuality

Reliability

Diplomacy

Positive attitude

Education

High school diploma or GED

Job description

Benefits:

• Health insurance
• Paid time off
• Wellness resources
• Employee discounts

Grow with us!

We are Excel Fitness, a Planet Fitness franchise group based out of Austin, TX with 130+ clubs and growing! Since 2016, we have grown from 16 locations in TX to over 90 locations in 6 states in great markets like Austin, Dallas, Raleigh, Tulsa, and NW Arkansas. We are opening new clubs each year and with that kind of growth, you can build a great career here! In fact, most of our senior managers started at the front desk and worked their way up to now earning base salaries that begin at $42k as a GM, $60k as a Regional manager (responsible for 5-10 locations), and all the way up to over a $100k as a Regional Director overseeing 10+ locations!

But it all starts at the front desk – where all of our Team Players (what we call our employees) are responsible for creating a positive member experience through superior level of customer service and cleanliness.

Essential Duties and Responsibilities

• Provide an exceptional customer service experience.
• Check members into the system.
• Take prospective members on tours then assist them with the new account sign-up process
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Detailed cleaning in all areas of the facility.
• Close shift for that business day.
• Create a bank deposit for next day.

Qualifications/Requirements

• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• People with positive mental attitudes excel here!
• Customer service background preferred.
• Punctuality and reliability is a must.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occasionally lift up to 50 lbs.
• Ability to work 3rd shift (overnights - 3 twelve hour shifts Friday through Sunday).
• Will occasionally encounter commercial cleaning products during shift.
• Our team players and members are our top priority! That’s why we are following super-strict safety and cleaning protocols.
• Squeaky Clean! We’ve always been known for our cleanliness so attention to detail is a must!
• Need a day off? Full time employees have paid leave to take a break!

Benefits & Perks

• Make payday any day by taking advantage of our financial wellness benefit UKG wallet
• Every Team Player receives a FREE Planet Fitness Black Card Membership
• Our Employee Assistance Program (EAP) gives you free and confidential access to counseling resources
• PLUS - Paid Time Off (PTO), Paid Parental Leave, and Health Insurance Benefits are offered to all eligible Team Players