Member Services Representative Weekend Overnight FriSun 8pm10pm

Planet Fitness - Excel Fitness; Fort Worth (TX); On-site; USD 42,000 - 100,000; Full time

Benefits offered by this job

MyFlexPay

Free PF Black Card

EAP

PTO

Health Insurance

Job summary

Excel Fitness in Fort Worth, TX is seeking a front desk team member for a 3rd shift (Friday-Sunday 8PM-6AM). You will check members in, give tours, assist with sign-ups, and keep the club clean and welcoming.

We value exceptional service, reliability, and professionalism. Must have a high school diploma or GED, be 18+, and be able to lift up to 50 lbs; benefits include PTO, health insurance, and a PF Black Card membership.

Qualifications

• High school diploma or GED required.
• Excellent customer service skills and professional demeanor.
• Punctual and reliable, able to work 3rd shift.

Responsibilities

• Check members into the system and assist with sign-ups.
• Provide tours to prospective members and support new accounts.
• Maintain clean, welcoming facilities and handle shift close.
• Respond to member questions promptly and professionally.

Skills

Customer service

Front desk

Team player

Communication

Education

High School diploma / GED

Tools

POS system

Membership system

Job description

Grow with us!

Schedule- Friday-Sunday 8PM-6AM

We are Excel Fitness, a Planet Fitness franchise group based out of Austin, TX with 130+ clubs and growing! Since 2016, we have grown from 16 locations in TX to over 90 locations in 6 states in great markets like Austin, Dallas, Raleigh, Tulsa, and NW Arkansas. We are opening new clubs each year and with that kind of growth, you can build a great career here! In fact, most of our senior managers started at the front desk and worked their way up to now earning base salaries that begin at $42k as a GM, $60k as a Regional manager (responsible for 5-10 locations), and all the way up to over a $100k as a Regional Director overseeing 10+ locations!

But it all starts at the front desk – where all of our Team Players (what we call our employees) are responsible for creating a positive member experience through superior level of customer service and cleanliness.

Essential Duties and Responsibilities

• Provide an exceptional customer service experience.

-Responsibilities include:

Check members into the system.

Take prospective members on tours then assist them with the new account sign-up process

Facilitate needed updates to member’s accounts.

Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.

Detailed cleaning in all areas of the facility.

Close shift for that business day.

Create a bank deposit for next day.

Qualifications/Requirements

Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.

People with positive mental attitudes excel here!

Customer service background preferred.

Punctuality and reliability is a must.

Demonstrate diplomacy in all interactions while using appropriate behavior and language.

High School diploma/GED equivalent required.

Must be 18 years of age or older.

Physical Demands

Continual standing and walking during shift.

Continual talking in person or on the phone during shift.

Must be able to occasionally lift up to 50 lbs.

Ability to work 3rd shift (overnights).

Will occasionally encounter commercial cleaning products during shift.

Our team players and members are our top priority! That’s why we are following super-strict safety and and cleaning protocols.

Mask up! All of our team players are required to wear masks at all times while in-club and members are required to follow all state & local mask mandates.

Squeaky Clean! We’ve always been known for our clean clubs, but we have kicked that up to ensure our equipment and facilities are effectively sanitized against COVID-19.

Social Fitnessing! We offer a touch-less check in for our members and promote keeping a safe distance between all.

Need a day off? Full time employees have paid leave to take a break!

Benefits & Perks

Make payday any day by taking advantage of our financial wellness benefit, MyFlexPay

Every Team Player receives a FREE Planet Fitness Black Card Membership

Our Employee Assistance Program (EAP) gives you free and confidential access to counseling resources

PLUS - Paid Time Off (PTO), Paid Parental Leave, and Health Insurance Benefits are offered to all eligible Team Players

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.