Member Services Representative - Weekend

Planet Fitness; Wilmington (DE); On-site; USD 16,531 - 20,664; Part time

Job summary

A leading fitness franchise is seeking a Member Services Representative in Wilmington, Delaware, to elevate the member experience through exceptional customer service. Your role includes greeting members, managing front desk activities, and addressing inquiries. Applicants should be bilingual in Spanish and possess a passion for fitness, with strong customer service skills. The position offers a chance to join a growing team focused on creating a Judgement Free Zone while maintaining a clean and welcoming environment. Join us to make a difference in members' lives!

Qualifications

• Must be 18 years or older.
• Customer service background preferred.
• Must have a passion for fitness and health.

Responsibilities

• Greet members and guests, providing exceptional customer service.
• Handle front desk activities and answer phones.
• Check members into the system and facilitate sign-ups.
• Maintain cleanliness and perform daily cleaning tasks.

Skills

Bilingual (Spanish)

Exceptional customer service skills

Basic computer proficiency

Positive attitude

Job description

Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
• Answer phones in a friendly manner and assist callers with a variety of questions, correctly go through info call scripts.
• Check members into the system.
• New member sign-up.
• Take prospective members on tours and properly present membership rates.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.
  • Complete daily cleaning tasks within first hour of your shift
  • Help complete priority cleaning list each day
  • Complete walk-arounds and bathroom checks every 20 minutes
  • Help complete any special cleaning projects per Club Manager
• Keep tour % at or above 60%
• Keep PE@PF % at or above 60%
• Always wear PF shirt and nametag
• Enforcing all Planet Fitness member rules and policies
• Following all Planet Fitness staff member policies and procedures

Qualifications/Requirements

• Must be Bilingual (Spanish)
• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occasionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.

JOIN THE CLUB.

Enhancing people’s lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We’re continuously seeking top talent to join us in cultivating the Judgement Free Zone® and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there’s plenty of opportunity on our Planet and we are always looking for talented individuals to join our team!

Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That’s where you come in. If you’re looking for a place where you can make a difference in a customer’s life, you’ve found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you’re making a difference on our Planet.

TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU.

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.

CHECK OUT SOME OF OUR GOLDEN THUMB AWARD WINNERS, NOMINATED BY A MEMBER IN THEIR CLUB:

Give it up for Brett, a Certified Trainer in Hampton Township, PA. Not only is he a motivating trainer, he’s an inspiration to never give up. After being diagnosed with MS, Brett kept working toward his goals and didn’t let the disease stop him. He says it best: “As I continue my job here at Planet Fitness, I cannot wait to see what new people I get to train, the lives I get to change, and show everyone that no matter what, don’t ever quit on yourself.