Member Services Representative (Pearland Parkway)

HFP Pehrland, LLC; Pearland (TX); On-site; USD 20,000 - 22,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance (FT)

401(k) eligible after 12 months

Free PF Black Card

Opportunities for growth

Job summary

Planet Fitness Houston Fitness Partners in Pearland, TX is seeking a Member Service Representative to greet members, answer phones, and assist guests in a fast-paced retail gym environment.

The role is hourly at $10 with opportunities for growth. Full-time staff receive benefits; CPR/AED certification may be pursued after hire. Ideal candidates have 6–12 months of customer service experience and reliable work ethics.

Qualifications

• Superior customer service skills.
• Self-starter who takes initiative with minimal direction.
• Must be punctual and dependable with a solid work ethic.
• Basic computer proficiency and ability to manage multiple responsibilities.

Responsibilities

• Greet members/guests with confidence and professionalism.
• Respond promptly to inquiries with accurate information.
• Answer phones in a friendly manner and assist callers.
• Resolve customer concerns to ensure a positive experience.
• Conduct tours and assess membership needs.
• Execute retail transactions and drive sales goals.
• Maintain cleanliness and sanitization of the club and equipment.

Skills

Customer service

Self-starter

Punctuality

Computer skills

Job description

Job Title: Member Service Representative

Pay type: Hourly & Pay Rate: $10/HR

Planet Fitness is one of the largest and fastest-growing franchisors and operators of fitness centers with over 2,600 clubs and growing! Its mission is to provide a high-quality experience in a welcoming, non-intimidating environment called the “Judgment Free Zone.” Houston Fitness Partners is a leading independently owned franchisee of Planet Fitness.

Team Values

• People– we genuinely care about our team and members
• Fun– we enjoy the work
• Honesty– we lead with integrity
• Accountability– we own the outcome
• Drive– we take initiative

Essential Duties & Responsibilities

• Greet members/guests as they enter and exit the club with confidence, high-energy, and professionalism.
• Anticipate members/guests need and respond promptly by delivering efficient customer service while maintaining a high level of accuracy in a fast‑paced retail environment.
• Answer phones promptly and in a friendly manner.
• Assist callers with knowledgeable and accurate information during their inquiries.
• Utilize strong communication and problem‑solving skills to resolve customer concerns, ensuring a positive experience.
• Perform prospective member calls and tours; assess their membership needs.
• Execute retail transactions with accuracy and drive sales goals.
• Regular, consistent cleaning and sanitizing of the club and equipment for up to 50% of the shift.
• Answer questions regarding business procedures and policies accurately and in a customer‑friendly way.

Subject to work at any Planet Fitness location within Houston Fitness Partners franchise.

Minimum Skills

• Superior customer service skills, preferably 6‑12 months of face‑to‑face customer service experience.
• Self‑starter who takes initiative with minimal direction and supervision.
• Must be punctual and dependable with a solid work ethic.
• Basic computer proficiency and ability to manage multiple responsibilities.

Minimum Qualifications

• Must be 18 years of age or older.
• Ability to pass a background check.
• Willing to become CPR/AED Certified prior to gaining employment and maintain certification while employed.

Physical Demands

• Continual standing and walking throughout the club during shift.
• Frequent talking in person or on the phone.
• Must be able to lift up to 50 pounds.
• Will encounter toxic chemicals during shift.
• Frequent cleaning and sanitizing of equipment and facilities.
• Some bending, twisting, and reaching are required.

Benefits of Joining Our Team

• Medical, Dental, and Vision Insurance for Full‑time staff (work a minimum of 30 hours per week).
• 401(k) plan eligible after 12 months of employment.
• Free PF Black Card gym membership.
• Opportunities for growth.

Employment Eligibility Verification

As part of our hiring process, we use the E‑Verify system to confirm that new employees are legally authorized to work in the United States.

Equal Employment Opportunity Statement

We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.