Member Services Representative Part Time

Planet Fitness; Somerset (KY); On-site; USD 25,000 - 35,000; Full time

Job summary

A leading company in the fitness industry seeks a Member Services Representative responsible for creating an exceptional member experience through superior customer service. The role includes front desk duties, addressing member inquiries, and ensuring club upkeep, making it ideal for individuals who are outgoing and passionate about fitness.

Benefits

401(k)

401(k) matching

Bonus based on performance

Employee discounts

Flexible schedule

Opportunity for advancement

Training & development

Wellness resources

Qualifications

• Customer service background preferred.
• Must be 16 years of age or older.
• Punctuality and reliability is a must.

Responsibilities

• Greet members and guests, providing exceptional customer service.
• Handle front desk activities including member check-ins and phone inquiries.
• Maintain the neatness and cleanliness of the club.

Skills

Customer service

Listening

Problem solving

Positive attitude

Basic computer proficiency

Education

High School diploma/GED

Job description

Benefits:

• 401(k)
• 401(k) matching
• Bonus based on performance
• Employee discounts
• Flexible schedule
• Opportunity for advancement
• Training & development
• Wellness resources

Job Summary The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 16 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking with members and management in person or on the phone during shift.
• Must be able to occasionally lift up to 75 lbs.
• Will occasionally encounter toxic chemicals during shift. (training and protective equipment are provided to ensure safety)