Member Services Representative Overnight 9pm-6am

Excel Fitness; Duncanville (TX); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

MyFlexPay

Planet Fitness Black Card Membership

Employee Assistance Program (EAP)

Paid Time Off (PTO)

Paid Parental Leave

Health Insurance Benefits

Job summary

Excel Fitness, a Planet Fitness franchise group based in Austin, TX, is hiring for a front desk Team Player who drives a positive member experience. You will handle sign-ins, tours for prospective members, account updates, and inquiries while upholding high cleanliness standards and safety protocols.

The role starts at the front desk with strong opportunities to advance to GM, Regional Manager, and beyond as the company grows across multiple markets in TX and beyond.

Qualifications

• Exceptional customer service skills; interact positively with members and coworkers.
• Punctual, reliable, and professional at all times.
• Strong diplomacy and communication in a team environment.
• Prior customer service experience preferred.

Responsibilities

• Provide an exceptional customer service experience.
• Check members into the system and assist with sign-ups.
• Facilitate updates to member accounts and respond to questions.
• Maintain cleanliness and close the shift as needed.
• Create a bank deposit for the next business day.

Skills

Customer service

Punctuality

Reliability

Diplomacy

Communication

Education

High School diploma/GED

Job description

Grow with us!

We are Excel Fitness, a Planet Fitness franchise group based out of Austin, TX with 130+ clubs and growing! Since 2016, we have grown from 16 locations in TX to over 90 locations in 6 states in great markets like Austin, Dallas, Raleigh, Tulsa, and NW Arkansas. We are opening new clubs each year and with that kind of growth, you can build a great career here! In fact, most of our senior managers started at the front desk and worked their way up to now earning base salaries that begin at $42k as a GM, $60k as a Regional manager (responsible for 5-10 locations), and all the way up to over a $100k as a Regional Director overseeing 10+ locations!

But it all starts at the front desk – where all of our Team Players (what we call our employees) are responsible for creating a positive member experience through superior level of customer service and cleanliness.

Essential Duties and Responsibilities

Provide an exceptional customer service experience.

• Check members into the system.
• Take prospective members on tours then assist them with the new account sign-up process
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Detailed cleaning in all areas of the facility.
• Close shift for that business day.
• Create a bank deposit for next day.

Qualifications/Requirements

• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• People with positive mental attitudes excel here!
• Customer service background preferred.
• Punctuality and reliability is a must.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occasionally lift up to 50 lbs.
• Ability to work 3rd shift (overnights).
• Will occasionally encounter commercial cleaning products during shift.
• Our team players and members are our top priority! That’s why we are following super-strict safety and cleaning protocols.
• Mask up! All of our team players are required to wear masks at all times while in-club and members are required to follow all state & local mask mandates.
• Squeaky Clean! We’ve always been known for our clean clubs, but we have kicked that up to ensure our equipment and facilities are effectively sanitized against COVID-19.
• Social Fitnessing! We offer a touch-less check in for our members and promote keeping a safe distance between all.
• Need a day off? Full time employees have paid leave to take a break!

Benefits & Perks

• Make payday any day by taking advantage of our financial wellness benefit, MyFlexPay
• Every Team Player receives a FREE Planet Fitness Black Card Membership
• Our Employee Assistance Program (EAP) gives you free and confidential access to counseling resources
• PLUS - Paid Time Off (PTO), Paid Parental Leave, and Health Insurance Benefits are offered to all eligible Team Players