Member Services Representative- New Orleans (Downtown)

Planet Fitness-United Fitness Partners; New Orleans (LA); On-site; USD 26,000 - 34,000; Full time

Job summary

Planet Fitness-United Fitness Partners is seeking a high-energy Member Services Representative in New Orleans. You will deliver an unprecedented member experience in a clean, welcoming space and help members achieve their fitness goals.

You will greet members, assist with enrollments, tours, and check-ins, and introduce PF Black Card benefits. A positive, dependable team player attitude is essential, with weekends/holidays as needed.

Qualifications

• 18+ age requirement
• Passion for helping others
• Ability to stand, walk, bend, and lift up to 50 lbs
• On-time dependability
• High School diploma or GED equivalent

Responsibilities

• Provide members with an unprecedented, energy-filled experience in a clean, welcoming environment.
• Deliver exceptional customer service to help members achieve fitness goals.
• Assist with club tours, enrollments, and greeting/farewell at the welcome desk.
• Promote Black Card amenities and benefits to members.
• Support the team with general club responsibilities and check-ins.
• Contribute to a positive, energetic, non-pressured atmosphere.

Skills

Customer service

Dependability

Physical ability

Age 18+

Education

High School diploma or GED

Job description

Job Details: Job Location: New Orleans, LA 70113-1078, THE PLANET FITNESS MISSION

We at Planet Fitness are here to provide a unique environment in which anyone, and we mean anyone, can be comfortable in a diverse, judgment free zone where a lasting, active lifestyle is built. Our product is a tool. A means to an end. Not a brand name or a mold maker, but a tool that can be used by anyone. In the end, it's all about you. As we evolve and educate ourselves, we will seek to perfect this safe, energetic environment, where everyone feels accepted and respected. We are not here to kiss your butt, only to kick it if that's what you need. We need you, because face it, our planet wouldn't be the same without you. You belong!

ORGANIZATION OVERVIEW

• Title: Member Services Representative
• Reports To: Club Manager
• FLSA Classification: Non-Exempt

THE OPPORTUNITY

Look no further if you like to have fun, positively impact people, and grow your leadership skills in the coolest place on the planet. Your opportunity has arrived! United FP is dynamic, growing and continually evolving. You must be self-motivated. You should think like an entrepreneur, constantly innovating and driving positive change. Most importantly, you deliver consistently and over the top results! A role with United FP Partners is an opportunity to be a part of something special. If you would love working for a rapidly, growing company that changes people's lives for the better every day, helps them live healthier, doesn't judge anyone, and supports their communities and the Boys and Girls club, then this may be your dream job!

What You'll Be Doing

• As a Member Services Representative you are a high energy, positive member of the team providing members with an unprecedented experience and encouraging them in achieving their fitness goals. You will make them feel like family in a clean, judgment-free environment.
• You will create raving fans by delivering +1% customer service, continually engaging and encouraging our members to succeed on their fitness journey.
• You will ensure our club is super clean because our members value this and we're known for that too.
• Finding new and current members to join the fitness trainer in fitness classes.
• You will impress new and existing members when you introduce them to our Black Card amenities. They're going to want these benefits!
• You will help the entire team at the welcome desk checking in our members while providing greetings and farewells to them. Assist with fun energetic, non-high-pressure tours, as well as member enrollment, and other club responsibilities.
• Be a leader! Be passionate – love what you do! Have fun and invite members to do the same!
• Your schedule will vary. Shift could involve any of our hours of operation, including weekends and holidays.
• United FP offers competitive salaries, PF Black Card membership and opportunities for growth.

Qualifications: What You'll Bring to the Table

• Birthdate that confirms you are a minimum of 18 years of age.
• Passion for helping others.
• Understanding the physical demands may involve but are not limited to, communicating, standing, walking, bending, lifting up to 50lbs, reaching, climbing, balancing, kneeling and handling potentially hazardous chemicals.
• On-time dependability because you know people are counting on you.
• High School diploma or GED equivalent.

Physical Demands

• Must be able to occasionally lift, push, or pull at least 50 lbs.
• Must be able to stand, walk, sit, reach with hands and arms, bend, balance, stoop, kneel, twisting, or crouch.