Member Services Representative Full Time 6am-2pm

Planet Fitness - Glow Brands; Louisville (KY); Presencial; USD 17 000 - 21 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Advancement opportunities

Health insurance

Life & disability insurance

PTO and holidays

Flexible scheduling

401(k) with company match

Daily pay options

Employee discounts

Professional development & training

Casual dress code

Free gym access

Free tanning

Free wellness spa services

Wellness program $125 reimbursement

Resumo da oferta

Planet Fitness - Glow Brands is seeking a Member Services Representative to deliver superior customer service to members, prospective members, and guests. You will greet, assist, and tour prospects, update accounts, and help keep the club clean while maintaining a friendly, professional environment.

The role offers five days per week with a flexible schedule around 40–45 hours; health benefits and gym access are part of the perks. A high school diploma and 18+ age are required.

Qualificações

• Customer service background preferred.
• Basic computer proficiency required.
• A passion for fitness and health.
• Upbeat and positive attitude.
• Punctuality and reliability is a must.
• Exceptional customer service skills; interact positively and professionally with members and coworkers.
• Strong listener with empathy and problem solving.
• Diplomacy in all interactions and appropriate behavior.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Responsabilidades

• Greet members, prospective members and guests with exceptional service.
• Handle front desk tasks: answer phones, check members in, sign-up new members, give tours.
• Update member accounts as needed.
• Respond promptly to questions and concerns; escalate as needed to managers.
• Maintain cleanliness of the club.
• Work five days per week; schedule ~40–45 hours depending on status.

Conhecimentos

Customer service

Front desk

Basic computer

Fitness passion

Positive attitude

Punctuality

Empathy

Diplomacy

High school diploma

18+

Formação académica

High School diploma/GED

Descrição da oferta de emprego

Equal access to programs, services and employment is available to all persons. Those applicants requiring reasonable accommodation to the application and/or interview process should send an email to [e-mail]. NOTE: This email is for accommodation requests ONLY. Any other inquires will not receive a response.

Top Benefits and Perks

• Opportunity for Advancement
• Health Insurance options (Medical, Dental, Vision)
• Life Insurance & Disability Coverage options
• Paid Time Off (PTO) & 7 Paid Holidays off per year
• Flexible Scheduling
• 401(k) with Company Match
• Daily Pay Options
• Employee Discounts on Products and Services
• Professional Development & Training
• Casual Dress Code & Free Work Shirt options yearly.
• Free Gym Access
• Free Tanning
• Free Wellness Spa Services
• Employee Wellness Programs w/yearly $125 reimbursement option
• Exclusive Discounts at Outside Retailers

Job Description

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.
• Candidate should expect to work five days per week, and approximately a 40-to-45-hour work schedule depending on hourly or salary status.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking with members and managers in person or on the phone during shift.
• Must be able to occasionally lift up to 75 lbs.Will occasionally encounter toxic chemicals during shift. (training and protective equipment are provided to ensure safety)
• Ability to work independently and alone during shifts as business needs require.

Applicant Statement: I certify that my answers to all questions are true and correct without any consequential omissions of any kind whatsoever. I further understand that any material omissions, false, misleading or otherwise incorrect statements made on this application or during the pre-employment process may be grounds for cancellation of this application or, if I am employed at the time it is discovered, my immediate termination. I give the employer the right to contact and obtain information from all references, employers, educational institutions and to otherwise verify the accuracy of the information contained in this application. I hereby release from liability the employer and its representatives for seeking, gathering and using such information and all other persons, corporations, or organizations for furnishing such information. I understand that the employer is an equal opportunity employer and as such does not unlawfully discriminate in employment and no question on this application is used for the purpose of limiting or excusing any applicant from consideration for employment on a basis prohibited by local, state or federal law. If I am hired, I understand that I am free to resign at any time, with or without cause and without prior notice, and the employer reserves the same right to terminate my employment at any time, with or without cause and without prior notice, except as may be required by law. I understand that this application does not constitute an agreement or contract for employment for any specified period or definite duration and that no representative of the employer, other than an authorized officer, has the authority to make any assurances to the contrary. I further understand that any such assurances must be in writing and signed by an authorized officer. I understand it is the company’s policy not to refuse to hire a qualified individual with a disability because of that person’s need for a reasonable accommodation as required by the ADA. I also understand that if I am hired, I will be required to provide proof of identity and legal work authorization. Finally, I understand that this application is current for only 90 days, and at the conclusion of this time, if I have not heard from the employer and still wish to be considered for employment, it will be necessary to fill out a new application.

By submitting an application, each applicant represents and warrants that they have read and fully understand the foregoing information, that they are seeking employment under these conditions, and that their application submission will be their electronically signed application form.