Member Services Representative, AACU Branch Operations

American Airlines Inc.; Boston (MA); On-site; USD 38,000 - 52,000; Full time

Job summary

American Airlines Credit Union in Boston, MA is seeking a Member Services Representative to build relationships with members, open accounts and process Credit Union services. The role involves deposits, loan payments, notary work, and cross-selling while maintaining data accuracy and regulatory compliance.

Ideal candidates will be able to handle multiple tasks, deliver outstanding service, and work a schedule including evenings or weekends as needed to support branch operations.

Qualifications

• High school diploma or GED required; in-person work at branch.
• Cash handling or sales/customer service experience within last 12 months.
• Banking or credit union experience preferred; service culture.

Responsibilities

• Open new accounts and sell/process credit union services for members.
• Post deposits and process loan payments; handle monetary transactions.
• Maintain account information and perform notary services as required.
• Cross-sell products and promote positive name recognition.
• Support branch managers and provide timely member issue resolution.
• Follow internal controls and stay compliant with regulations.
• Assist with coverage and flexible weekend schedules as needed.
• Deliver excellent member service in a fast-paced environment.

Skills

Member service

Cross-selling

Teamwork

English language

Independent work

Math calculations

Time management

Flexible schedule

Attendance

Compliance checks

Education

High school diploma or GED

College degree in business/finance

Tools

Microsoft Office

Job description

Member Services Representative, AACU Branch Operations View Profile

Need Accommodation Assistance?

Member Services Representative, AACU Branch Operations Posting Start Date: 11/4/26

Location:Logan Intl Apt (BOS-TRML)
Cities:Boston - MA
Requisition ID:88976

Job Description

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

This job is within the American Airlines Credit Union. The role is r esponsible for building positive relationships with American Airlines Credit Union members, which is key in understanding member needs and recommending appropriate products and services to fulfill those needs.

What you'll do

• Opennew accounts, selland processCredit Union services for new and existing members
• Postdeposits and processloan payments
• Processvarious monetary transactions and maintainaccount information
• PerformNotary Services as required
• Createand promotepositive name recognition for the Credit Union
• Workwith branch/department managers and leveragecross-selling opportunities
• Researchmember inquiries and providesolutions as required in a timely manner
• Maintainawareness of all branch functions and duties to provide proper support and coverage at all times
• Implementand enforceinternal control and security measures in accordance with Credit Union policies and government regulations
• Fostera culture that promotes teamwork, service excellence and relationship building within the covered branches and overall organization
• Performloan interviews, processing and disbursement activities, as assigned by manager
• May work a rotating Saturday schedule depending on job location
• Performother duties as assigned
• The selected individual will be responsible for ensuring the security and confidentiality of all account and related information which is part of their work and for ensuring that his/her work is in compliance with all applicable laws and regulations including, but not limited to, the Bank Secrecy Act.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• High school diploma or GED
• Must be able to work in-person at assigned branch location
• Must have cash handling, sales, or a combination of customer service and financial institution experience within the last twelve months
• Job level to be determined bythe candidate's skills, qualifications and relevant consumer loan processing or underwrriting experience

Preferred Qualifications- Education & Prior Job Experience

• College degree inbusiness, finance, or related area,or equivalent financial services experience, or a combination of education and experience that provides the necessary skills and knowledge to satisfactorily perform the essential job functions
• Previous banking or Credit Union experience
• Previous experience in a service-culture environment

Skills, Licenses & Certifications

• Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) gained through either work experience with the software or education and hands-on use of the software
• Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
• Ability to exercise excellent member service skills
• Ability to perform in a service-culture environment with a desire to cross sell Credit Union products and services
• Ability to perform in a fast paced environment, handle multiple tasks and function as an integral part of a team
• Ability to interact professionally with all employees and members
• Ability to speak, read, and write in English is required; Spanish is a plus
• Ability to work independently and with minimal supervision
• Ability to perform basic math calculations and analyze data
• Ability to self-motivate with strong organization skills and capacity for attention to detail
• Ability to effectively prioritize work and meet deadlines
• Ability to sit and/or stand for extended periods of time
• Ability to work varying schedules, including evenings and weekends
• Ability to maintain satisfactory performance and attendance
• Ability to pass applicable American Airlines and Credit Unionpre-hire compliance checks

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Team Member Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Cities:Boston - MA
Requisition ID:88976

Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status. We support and obey laws that prohibit discrimination everywhere we do business. American Airlines, Inc fully considers all qualified applicants including those with a criminal history. ©2025, American Airlines, Inc. We are excited you're interested in beginning your career journey with us. All applications will only be submitted through this site, and we will never require payment at any time during the application process.