Member Services Representative

Crunch Fitness; Waco (TX); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Free Crunch Fitness membership

Competitive pay

Career advancement opportunities

Job summary

Crunch Fitness, located in Waco, TX, is seeking a friendly Member Services Representative to greet members, assist with check-ins, memberships, and front desk operations. You’ll promote programs, respond to questions, and help keep the club clean and welcoming.

The role emphasizes customer service excellence, quick problem-solving, and contributing to a positive gym experience. A free Crunch membership is included, with opportunities for career growth within a fast‑growing franchise.

Qualifications

• Exceptional customer service skills and strong communication abilities.
• Ability to handle front desk operations and memberships.
• Comfort with promoting programs and memberships.

Responsibilities

• Greet members and guests with a welcoming attitude.
• Assist with membership sales, check-ins, and front desk tasks.
• Promote club programs, tanning, and group fitness offerings.

Job description

Member Services Representative | Crunch Fitness# Member Services RepresentativeWaco## Job Description575 N Valley Mills Dr Waco, Texas 76710**Why Join Crunch Fitness – Undefeated Tribe?** We’re not just opening gyms, we’re building communities. Undefeated Tribe is the fastest-growing Crunch Fitness franchise group in the nation, proudly expanding across Texas, Oklahoma, New Mexico, Missouri, and Minnesota. Twice named Franchise of the Year (2021 & 2024), we’re on a mission to transform lives through fitness, wellness, and connection. With 100+ clubs planned by 2028, there’s never been a better time to grow your career with us! Here’s why you’ll love being part of the Tribe:**Bold, High-Energy Culture**At Crunch Fitness, Undefeated Tribe, you’re not just an employee, you’re part of a team that thrives on hustle, creativity, and collaboration. We celebrate individuality and want voices like yours at the table.**Unbeatable Perks**Competitive pay, career advancement opportunities, and yes, a free Crunch Fitness membership. You’ll work in an environment built around health, strength, and community.**Unlimited Growth**With our rapid expansion, opportunities are everywhere. We invest in our people, promote from within, and give you the tools to level up your career faster than ever.Join the Tribe. Find Your People. Build Your Future.\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_**Position Overview**We are looking for a Member Services Representative who is responsible for providing exceptional customer service to our club members and staff at Crunch Fitness - Undefeated Tribe.\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_**What You’ll Do:**As a Member Services Representative at Crunch, you’ll be the face of the club, creating a warm and welcoming environment for every member and guest. You’ll assist with membership sales, check-ins, and product promotions while delivering exceptional customer service and consistently meeting service level expectations. From answering phones and managing front desk operations to supporting club cleanliness and promoting programs like group fitness and tanning, you’ll ensure every interaction reflects our commitment to excellence. This role also includes maintaining accurate procedures, supporting new member enrollments, and helping keep the club “grand-opening ready” every day.\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_**What Success Looks Like:*** Every member and guest is greeted quickly with a genuine smile, smooth check-in, and helpful support, leading to high satisfaction and positive comments about the front desk experience.* Membership, retail, tanning, and program promotions consistently hit or exceed targets, with strong guest-to-member conversion, solid Peaks and ACH percentages, and high CrunchOne Kickoff completion.