Member Services Representative

Core Development & Management; University Place (WA); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Free Black Card Membership

401(k) Retirement Savings Plan – 3% Company Match

Job summary

Core Development & Management is seeking a Member Services Representative to provide superior service to our members at Planet Fitness. You will be responsible for ensuring a welcoming environment and assisting members in their fitness journeys.

Your role includes greeting members, addressing their concerns, and managing membership tasks. This position offers flexibility with options for full-time and part-time shifts, as well as benefits including medical insurance and a 401(k) retirement plan.

Qualifications

• Must be 18 years of age or older.
• Willing to become CPR/AED Certified with training provided.
• Basic computer proficiency required.

Responsibilities

• Greet members and assist them with questions.
• Promote a welcoming fitness environment.
• Resolve member concerns and answer phone inquiries.
• Perform membership functions such as sign-ups and cancellations.
• Maintain cleanliness of facilities and equipment.

Skills

Strong communication skills

Customer service orientation

Punctual and reliable

Ability to lift up to 75 pounds

Education

Must be 18 years of age or older

CPR/AED Certification

Basic computer proficiency

Job description

Overview

Who We Are
At Planet Fitness, our mission is to enhance people’s lives by providing a high-quality fitness experience in a welcoming, judgement free environment. Through our CORE Values, we strive to create a positive community, empower opportunity, respect everyone, and pursue excellence in all we do for our community and business.

Who You Are

All of our Team Members at Planet Fitness share one thing in common – a passion for our amazing brand and a desire to make our members feel welcome in our Judgement Free Zone®.

• Exhibit a positive and upbeat attitude.
• Have a passion for delivering a consistent and exceptional experience to our members, guests, and fellow PF team members.
• Pride yourself on your work while being punctual, reliable, and dependable.
• Handle all interactions with diplomacy and exhibit a genuine motivation for helping others.
• Act with integrity and show respect to everyone around you.
• Exhibit strong communication skills and have an ability to listen and empathize.
• Inspire and motivate others to achieve their goals.
• Are quick study with the ability to apply what you have learned during online and hands-on training.

Responsibilities

About the Member Services Representative Role: As a Member Services Representative, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests while ensuring an exceptional “Judgement Free” member experience.

Daily Responsibilities For The Member Services Representative Include:

• Greet members/guests as they enter and exit the club; assist them with questions or concerns as they check in.
• Promote our Judgement Free Zone® by connecting with members on the club floor, offering assistance and supporting their fitness journeys while upholding club policies.
• Resolve member concerns and escalate to the Club Manager as needed.
• Answer phones in a friendly manner and assist callers with inquiries.
• Perform membership related functions such as sign-ups, updates to contact/billing information, cancellations, collecting unpaid balances and transferring memberships.
• Achieve or exceed individual sales goals and contribute to club monthly and yearly goals.
• Conduct prospective member calls and tours; assess their membership needs.
• Execute retail transactions with accuracy and drive sales goals.
• Regular cleaning and sanitizing of all exercise equipment and Recovery Zone amenities, including communal spaces and assigned areas.
• Ensure restrooms are clean, sanitized, stocked and clutter-free by following the routine cleaning schedule.
• Perform comprehensive walkthroughs of all club areas; address safety/policy issues and cleanliness concerns.
• Address maintenance and facility concerns such as broken or missing equipment (e.g., dispensers, leaky faucets, fixtures).
• Flexible scheduling options with opportunities for full-time and part-time shifts.

Competencies

• Communicates Open & Effectively
• Builds Strong Relationships
• Nurtures Learning & Growth
• Drives Continuous Improvement
• Champions CORE values

Qualifications

About Your Qualifications:

• Must be 18 years of age or older
• Willing to become CPR/AED Certified (Training provided by Planet Fitness)
• Basic computer proficiency

Physical Demands

• Continual standing and moving throughout the club to accomplish tasks during shift.
• Continual communicating in person or on the phone to exchange information during shift.
• Must be able to lift up to 75 pounds.
• Will occasionally encounter toxic chemicals during shift.
• Frequent cleaning and sanitizing of equipment and facilities.
• Moving self in different positions, including bending and twisting, to accomplish tasks.

Benefits

• Medical, Dental, and Vision Insurance*
• Vacation/Sick Time/Holiday Pay
• Free Black Card Membership
• 401(k) Retirement Savings Plan – 3% Company Match
• Term Life Insurance*
• Healthcare and Dependent Care Flexible Spending Accounts*
• Employee perks and discounts
• Note: Certain benefits listed above are for full-time employees only

Pay Range

Placement within the established pay range for each role will be determined based on a combination of factors, including but not limited to:

• Relevant skills
• Years and depth of experience
• Performance History
• Market competitiveness
• Geographic economic conditions, such as cost of living and local wage benchmarks