Member Services Representative

Excel Fitness; Tulsa (OK); On-site; USD 25,000 - 35,000; Full time

Job summary

A fitness company located in Tulsa, OK is seeking motivated team members to ensure club cleanliness and a welcoming atmosphere. Responsibilities include auditing cash drawers, assisting members with equipment, and ensuring compliance with company policies. Candidates must be at least 18 with a high school diploma, have great communication skills, and be team-oriented. CPR and AED certifications are required. This role may require lifting and moving items up to 75 pounds, and candidates must be comfortable standing for long periods.

Qualifications

• Must be at least 18 years of age.
• CPR Certification and AED Certification required before working alone.
• Must be comfortable standing for long periods.
• Ability to handle sensitive and confidential information.

Responsibilities

• Monitor and maintain club cleanliness and atmosphere.
• Audit and balance cash drawers daily.
• Ensure members adhere to the company policies.

Skills

Great communication skills

Team-oriented

Critical thinking

Proficient in Microsoft Office

Education

High School Diploma or equivalent

Job description

41st 5313 E 41st Street Tulsa, OK 74145, USA

Responsibilities

• Perform to your best abilities during your assigned work shift.
• Monitor and maintain club cleanliness and atmosphere.
• Stay proficient in Planet Fitness mobile app use, content, and updates.
• Ensure that all proper training has been completed to operate safely and efficiently.
• Conduct regular audits to ensure the club is presentable and hold up to Excel standards.
• Perform club walkarounds and complete assigned cleaning or associated tasks along with re-inspecting said tasks.
• Audit and balance cash drawers daily.
• Properly input and update prospective and current member information into tablets and point of sale.
• Ensure members adhere to the company’s policies and guidelines and address any infractions.
• Provide a safe and secure environment for all members.
• Communicate with members and create a high level of member service.
• Stock retail and janitorial items for the following shift.
• Understand and adhere to company standards and help resolve any day-to-day member issues.
• Audit club inventory and communicate with GM, AM, and Shift Lead on recommendations of inventory orders.
• Stay up to date on all required certifications and training courses.
• Participate in team meetings.
• Communicate with, promote, tour, and assist prospects and potential members.
• Assist the GM and AM with club membership promotions, training, and implementation of any operational strategies.
• Ensure the club complies with all state and federal laws and insurance requirements.
• Operate and assist applicable members with the use of equipment, tanning, HydroMassage, Total Body Enhancement, and other amenities while making sure all applicable processes and procedures are adhered to.
• Assist GM and represent our company at community events and other outreach activities.

Qualifications

• Must be at least 18 years of age.
• High School Diploma or equivalent required.
• CPR Certification and AED Certification are required before working alone. Uncertified Team Players will be given the opportunity to complete CPR/AED training within the first 30 days of their employment.
• Must be comfortable standing for long periods of time.
• Great communication skills with internal and external customers.
• Must be team-oriented, motivated, and well-organized.
• Ability to think critically and evaluate solutions to problems proactively.
• Proficient ability in Microsoft Office and using a computer.
• Must have the ability to handle sensitive and confidential information.
• Familiar with Excel’s mission, values, vision, and culture, as well as the Planet Fitness brand and operational requirements.

Physical Demands

• Regularly required to talk or hear.
• Frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
• Occasionally required to sit, climb, balance, stoop, kneel, crouch or crawl.
• Must frequently lift and move up to 25 pounds and occasionally lift and move objects up to 75 pounds.
• Specific vision abilities required by this close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Travel: 0% travel is expected for this position.

Excel Fitness is an Equal Opportunity Employer. We are committed to the policy of equal employment opportunity in recruitment, hiring, career advancement, and all other employment practices.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.