Member Services Representative

Planet Fitness; Tacoma (WA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Vacation/Sick/Holiday

Free Black Card

401(k) with match

Life Insurance

FSAs

Employee discounts

Job summary

Planet Fitness in Tacoma, WA is seeking a Member Services Representative to deliver a superior customer experience and uphold the Judgement Free Zone. You will greet members, assist with questions, and support fitness journeys on the club floor.

Daily duties include handling membership tasks, answering calls, and maintaining club cleanliness while aligning with PF’s CORE values and flexible scheduling options for full-time or part-time shifts.

Qualifications

• Must be 18 years of age or older.
• Willing to become CPR/AED Certified (Training provided by Planet Fitness).
• Basic computer proficiency.

Responsibilities

• Greet members/guests as they enter and exit the club; assist with questions or concerns at check-in.
• Promote the Judgement Free Zone by connecting with members on the club floor and supporting fitness journeys.
• Resolve member concerns and escalate to the Club Manager as needed.
• Answer phones in a friendly manner and assist callers with inquiries.
• Perform membership-related tasks such as sign-ups, updates, cancellations, and transfers.

Skills

Positive attitude

Communication skills

Punctual and reliable

Empathy

Team oriented

Tools

Basic computer proficiency

Job description

Who We Are: At Planet Fitness, our mission has always been to enhance people's lives by providing a high-quality fitness experience in a welcoming, judgement free environment.

Through our CORE Values, our vision is to create an environment where greatness can be achieved through empowering all to improve. We stive to create a positivecommunityfor all, empower all theopportunityto create their own path for success,respectall regardless of their background or experience, and strive forexcellencein all we do for our community and business.

Who You Are: All of our Team Members at Planet Fitness share one thing in common – a passion for our amazing brand and a desire to make our members feel welcome in our Judgement Free Zone®

• Exhibit a positive and upbeat attitude.


• Have a passion for delivering a consistent and exceptional experience to our members, guests, and fellow PF team members.


• Pride yourself on your work while being punctual, reliable, and dependable.


• Handle all interactions with diplomacy and exhibit a genuine motivation for helping others.


• Act with integrity and show respect to everyone around you.


• Exhibit strong communication skills and have an ability to listen and empathize.


• Inspire and motivate others to achieve their goals.


• Are quick study with the ability to apply what you have learned during online and hands-on training.

Responsibilities About the Member Services Representative Role: As a Member Services Representative, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests while ensuring an exceptional "Judgement Free" member experience!

Daily responsibilities for the Member Services Representative also include:

• Greet members/guests as they enter and exit the club; assisting them with any questions or concerns as they check in.


• Help to promote our Judgement Free Zone® by connecting with members on the club floor, offering assistance and showing support in their fitness journeys while upholding club policies.


• Resolve member concerns and elevate to the Club Manager as needed.


• Answer phones in a friendly manner and assist callers with their inquiries.


• Perform membership related functions such as sign-ups, contact/billing information updates, cancellations, collecting unpaid balances and transferring memberships.


• Achieve or exceed individual sales goals, contribute to club monthly and yearly goals.


• Perform prospective member calls and tours; assessing their membership needs.


• Execute retail transactions with accuracy and drive sales goals.


• Regular, consistent cleaning and sanitizing of all exercise equipment and Recovery Zone amenities. This includes communal spaces as well as your assigned area.


• Ensuring restrooms are clean and sanitized, stocked and clutter free by following the routine cleaning schedule.


• Frequently perform a comprehensive walk of all club areas; quickly fix any safety/policy issues and address cleanliness concerns.


• Promptly address maintenance and facility concerns such as broken and/or missing equipment (i.e., Dispensers, leaky faucets, fixtures etc.)


• We offer flexible scheduling options with opportunities for full-time and part-time shifts.


• Communicates Open & Effectively


• Builds Strong Relationships


• Champions CORE values

Qualifications About Your Qualifications:

• Must be 18 years of age or older


• Willing to become CPR/AED Certified (Training provided by Planet Fitness)


• Basic computer proficiency

Physical Demands of the Member Services Representative:

• Continual standing and moving throughout the club to accomplish tasks during shift.


• Continual communicating in person or on the phone to exchange information during shift.


• Must be able to lift up to 75 pounds.


• Will occasionally encounter toxic chemicals during shift.


• Frequent cleaning and sanitizing of equipment and facilities.


• Moving self in different positions, including bending and twisting, to accomplish tasks.

More reasons to join Planet Fitness!

• Medical, Dental, and Vision Insurance*


• Vacation*/Sick Time/Holiday Pay


• Free Black Card Membership


• 401(k) Retirement Savings Plan - 3% Company Match


• Term Life Insurance*


• Healthcare and Dependent Care Flexible Spending Accounts*


• Employee perks and discounts

Pay Range Placement Statement:

Placement within the established pay range for each role will be determined based on a combination of factors, including but not limited to:

• Years and depth of experience


• Performance History


• Geographic economic conditions, such as cost of living and local wage benchmarks

Core Development and Management-Planet Fitness