Member Services Representative

BayPort Credit Union; Smithfield (VA); On-site; USD 32,000 - 45,000; Full time

Job summary

BayPort Credit Union is seeking a Member Services/Teller to greet members, discuss eligibility, accounts, and loan options, and resolve routine requests. The role emphasizes accurate cash handling, clear communication, and professional service across in-person and written channels.

Responsibilities include processing transactions, assisting with loan applications, and maintaining strong customer service. This position supports the branch’s goals while upholding BayPort’s core values and

Qualifications

• Knowledge of general credit union operations and cash handling.
• Education up to the equivalent of a four-year high school education.
• Previous teller or member service experience is required.
• Strong accuracy and attention to detail in all transactions.

Responsibilities

• Greet and welcome members and visitors in a professional and timely manner.
• Provide information on membership eligibility, account types, loan products, and other services.
• Communicate information in-person, via email, and over the telephone to members.
• Handle transfers, loan payments, share withdrawals, check requests, and other member requests.
• Interview loan applicants and process loan requests; explain approvals/denials and terms.
• Follow up on loan requests and discuss Loan Protection products and payments.
• Identify opportunities to cross-sell products and services.

Skills

Customer service

Cash handling

Attention to detail

Telephone skills

Organizational skills

Education

High school diploma

Tools

PC

Adding machine

Check image equipment

Credit card terminal

Job description

POSITION SUMMARY:

The primary purpose of this position is to provide quality service to the Credit Union members. This is accomplished by serving as a liaison between the member and the credit union; greeting and welcoming credit union members in a professional and timely manner; providing information to current as well as prospective members on membership eligibility, account types, loan products and any other services the Credit Union offers. Other duties include opening new accounts for members to include but not limited to loans, IRA’s, and certificates; resolving problems with members’ accounts, interviewing loan applicants, processing loan requests, responding to members’ requests in a timely, professional manner and performing other duties as requested.

ESSENTIAL FUNCTIONS AND SUPPORTING DUTIES:

• Greets and welcomes credit union members and visitors in a professional and timely manner
• Provides information to current and prospective members on membership eligibility, account types, loan products, and any other services the Credit Union offer
• Communicates information in-person, via email, other written correspondence, and over the telephone to future and current members regarding credit union services or policies.
• Handles varying requests from members for transfers of shares to loan payments, share withdrawals, check requests, share certificate transactions, line of credit advances, and any other requests received.
• Provides information regarding first mortgage loans and applications; conducting the following for second mortgage and loan products: interviewing loan applicants, explaining conditional loan approvals and denials, reviewing loan applications, processing loan requests according to approval and/or loan stipulations with the respective interest rates and terms.
• Contacts members to follow up on loan requests; educates members on Loan Protection Products and action steps and quotes total loan payments to include Loan Protection Products and action steps and quotes total loan payments to include Loan Protection Products
• Identifies opportunities to cross-sell credit union products and services based on member needs, thereby contributing to the credit union's growth and member satisfaction.

QUALIFICATIONS AND REQUIREMENTS:

Required Knowledge:

Knowledge of general credit union operational procedures to include cash handling, teller job-related duties, member services and loan processes and procedures.

Required Education:

Education up to the equivalent of a four-year high school education.

Required Experience:

Previous teller experience or member service experience is required.

Skills/Abilities:

• Ability to adhere to BayPort Credit Union’s Core Values: Integrity, Be Bold, Compassion, Diversity, Innovation, It’s On Me, and One Team.
• Accurate cash handling skills, ability to operate a PC, adding machine, credit card and check image equipment, calculator, and other job-related office equipment.
• Strong customer service skills to include telephone skills, well-organized and attentive to detail.

This job description is not an all-inclusive list of the responsibilities, skills, working conditions or essential functions of this job. Management reserves the right to modify, add or remove essential functions as business needs warrant.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and reserve the right to perform pre-employment substance abuse testing.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.