Member Services Representative

University Health; San Antonio (TX); On-site; USD 36,000 - 60,000; Full time

Job summary

University Health is seeking a CareLink support specialist to handle customer service and member education for the CareLink program. You will act as a liaison between members and providers, assist with benefits explanations, and help educate the community about program requirements and funding contexts.

The ideal candidate will have a high school diploma or GED, with preferred college coursework in business or health care administration and at least one year of related insurance experience or

Qualifications

• High school diploma or GED required.
• Some college coursework in business or health care administration preferred.
• Minimum of one year related insurance experience preferred.
• Health care problem resolution experience preferred.

Responsibilities

• Provide excellent customer service to CareLink members and customers.
• Educate members and community regarding benefits, requirements and other components of the CareLink program.
• Act as a liaison between members and providers to resolve issues and improve service.

Skills

Customer service

Member education

Liaison

Benefits knowledge

Communication

Education

High school diploma or GED

Some college coursework in business or health care administration

Job description

POSITION SUMMARY/RESPONSIBILITIES

Responsible for customer service and member education functions of the CareLink program. Provides excellent customer service assistance to all customer/members while serves as a liaison between members and the providers. Educates members and community regarding benefits, requirements and other components of the CareLink program. Must have sound knowledge of schedule of benefits and how it relates to other funding sources.

EDUCATION/EXPERIENCE

High school graduation or its equivalency is required. One year of college level courses in business, health care administration or related courses is preferred. Minimum of one year related insurance experience is preferred. Health care problem resolution experience is preferred.