Member Services Representative

Flynn Group; Richmond (VA); Hybrid; USD 31,000 - 36,000; Full time

Benefits offered by this job

Equal opportunity employer

Accommodations available

Job summary

Flynn Group seeks a friendly Member Services Representative for Planet Fitness to deliver exceptional customer experiences at the front desk. You will welcome members, handle inquiries, check-ins, and tours, and assist with POS transactions.

Role emphasizes strong communication, reliability, and teamwork within a busy fitness club. Training and accommodations are provided to support performance and inclusion.

Qualifications

• Customer service experience preferred.
• Basic computer proficiency and strong attention to detail.
• Consistent punctuality and reliability.
• Strong communication skills.
• Ability to work well in a team environment.
• Willingness to learn and adapt.
• Problem-solving mindset.
• Ability to follow instructions and complete tasks independently.

Responsibilities

• Greet members and guests, always providing exceptional customer service.
• Answer phones courteously and assist callers with a variety of questions.
• Check members in and provide club tours to prospective members.
• Communicate updates and events to members and guests.
• Respond to member questions and concerns in a timely and professional manner.
• Conduct beverage or merchandise purchases on the POS system.
• Utilize POS system to assist with new memberships and existing membership questions.
• Keep the front desk area and lobby clean and orderly.
• Perform routine facility cleaning and maintenance tasks.
• Assist operations by adapting to new policies and completing training.
• Frequent restroom/locker room cleaning and stocking.
• Complete company trainings and additional learning as directed.

Skills

Customer Service experience

Computer proficiency

Punctuality

Communication skills

Team collaboration

Willingness to learn

Problem-solving

Follow instructions

Independence

Job description

Flynn Fitness is one of seven premier brands of Flynn Group, which has grown to be the largest franchise operator in the world. Flynn owns and operates a diversified portfolio of restaurants in iconic, world class brands across diverse segments, including Applebee’s, Arby’s, Panera Bread, Pizza Hut, Taco Bell, Wendy’s and Planet Fitness. Our primary mission is to be the premier operator within each of these brands. We will achieve this by focusing on our core values; Care Genuinely for People, Play like a Champion, and Win as One.

Planet Fitness prides itself on creating a unique environment where anyone – and we mean anyone – can be comfortable. A diverse, Judgement Free Zone® where a lasting, active lifestyle can be built. This product is a tool, a means to an end; not a brand name or a mold-maker, but a tool that can be used by anyone. As we evolve and educate ourselves, we will seek to perfect this safe, energetic environment, where everyone feels accepted and respected.

We are searching for aMember Services Representativeto join our team! As a member of our staff, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional “Judgement Free” member experience!

Skills Required

• Customer Service experience preferred
• Basic computer proficiency and strong attention to detail
• Consistent punctuality and reliability
• Strong communication skills
• Ability to work well in a team environment
• Willingness to learn and adapt
• Problem-solving mindset
• Ability to follow instructions and complete tasks independently

Essential Duties and Responsibilities

• Greet members and guests, always providing exceptional customer service.
• Answer phones courteously and assist callers with a variety of questions.
• Check members in and provide club tours to prospective members.
• Communicate updates and events to members and guests.
• Respond to member questions and concerns in a timely and professional manner.
• Conduct beverage or merchandise purchases on the point-of-sale system.
• Utilize POS system to assist with new memberships and existing membership questions.
• Go above and beyond to keep the front desk area and lobby clean and orderly.
• Regular cleaning and upkeep of the facility, including exercise equipment, amenities, windows, mirrors, trash removal, and re-racking weights.
• Support team operations by adapting to new policies, procedures, and systems, and completing required company training as assigned.
• Frequent restroom/locker room cleaning and stocking.
• Complete company assigned trainings and additional learning as directed.

Physical Demands

• Ability to stand for extended periods during shifts.
• Frequent walking throughout the facility.
• Occasional lifting and carrying of items up to 75 pounds, with or without reasonable accommodation.
• Reaching, bending, and kneeling as needed for cleaning and stocking tasks.
• Ability to work in a busy, noisy fitness environment.
• Will occasionally use or be around standard cleaning products; appropriate safety procedures and protective equipment are provided.

For a copy of Flynn Group’s Workplace Privacy Notice, please visit https://flynn.com/privacy-policy/

Flynn Group is an equal opportunity employer. We are committed to creating a diverse and inclusive workforce and providing reasonable accommodations/adjustments for individuals with disabilities. If you require any accommodation or adjustments throughout the application process, please let us know. We look forward to reviewing your application and potentially welcoming you to our premier team!